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  • Harry 4 posts 74 karma points
    May 04, 2023 @ 14:31
    Harry
    0

    Forms no longer sending confirmation emails

    Hi - our forms have suddenly stopped sending confirmation emails to relevant inboxes upon submission.

    As part of the form workflow, submission submits information into both MailChimp and an internal CRM system, they are also stored within Umbraco successfully still. All these aspects of the form submission workflow are functioning still.

    The aspects now not functioning (no changes have been made) are the submission confirmation email to the relevant team (very simple set up, example below with emails redacted) and the confirmation email sent to the user. I've tried changing the 'from' email, 'recipient' email (e.g. changing from our @companyname.com email address to a personal email address to see if it's an internal network issue).

    Any ideas?

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  • Marc Goodson 2153 posts 14383 karma points MVP 9x c-trib
    May 06, 2023 @ 12:44
    Marc Goodson
    1

    Hi Harry

    How have you configured SMTP to send the email? eg SendGrid or Mailchimp or Microsoft exchange?

    There could be an issue there with rate limiting, or sending on behalf of a particular domain.

    One way to test your Umbraco SMTP credentials to rule out it being 'just a forms thing' - would be to login to backoffice and right click a node, and choose notifications, select to be notified when the page is published, and then publish that page, if you get the email - all is ok with SMTP credentials - and it's something to do with how the forms workflow step sends the email... if you don't get the email, then the issue likes with the SMTP provider...

    regards

    marc

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