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  • Tom 12 posts 82 karma points
    Aug 11, 2023 @ 07:42
    Tom
    1

    Cannot add image/video in 'Media' tab

    I am picking image/video in 'Media' tab in umbraco backoffice. It is loading to 100% but no further. After a time, a Timeout error appears. What could I do about that? I will be grateful for help.

  • Huw Reddick 1929 posts 6697 karma points MVP 2x c-trib
    Aug 11, 2023 @ 15:10
    Huw Reddick
    0

    Is there anything in the Umbraco logs to indicate an error?

    Is this a particularly large file?

    Does it do the same regardless of video type/filesize?

  • Tom 12 posts 82 karma points
    Aug 14, 2023 @ 08:50
    Tom
    0

    Is not a problem with size of image/video, because when i uploading by button 'Create' is working. Is not working by drag and drop.

  • Wouter van de Weerd 6 posts 118 karma points notactivated
    Aug 12, 2023 @ 11:21
    Wouter van de Weerd
    0

    I am having the same problem in Umbraco 11.4.2, but only on my Production environment. Locally all works fine.

    There is a folder being created onder media, but the image file itself is not saved inside the new folder.

    And no errors in the log file :-(

    However, if I use "Create" to create an item and then upload the image file, all works fine!

    So, @Tom, does "Create" work for you also? And is there also a new folder created under the media folder?

  • Tom 12 posts 82 karma points
    Aug 14, 2023 @ 06:14
    Tom
    0

    Yes, button 'Create' is working fine!

  • Wouter van de Weerd 6 posts 118 karma points notactivated
    Aug 14, 2023 @ 06:30
    Wouter van de Weerd
    0

    In the appsettings.json I changed Debug from "false" to "true":

            "Hosting": {
                "Debug": true
            },
    

    just to see if I could get some more info on why it wasn't working.

    After I did this, suddenly all worked fine, I can now upload several images at once again.

    I am not sure if this setting has something to do with solving the problem, or that the website restart (after also uploading a changed web.config) had worked wonders... ?!?

  • Tom 12 posts 82 karma points
    Aug 14, 2023 @ 08:56
    Tom
    0

    This fixed a drag and drop in 'Media' tab?

  • Wouter van de Weerd 6 posts 118 karma points notactivated
    Aug 14, 2023 @ 10:27
    Wouter van de Weerd
    0

    Yes, for me this fixed the drag and drop problem.

    Now after the progress bar reaches 100% a green "v" is shown, and after all images are uploaded the page is refreshed and all new images are there.

  • Tom 12 posts 82 karma points
    Aug 14, 2023 @ 11:56
    Tom
    0

    In appsettings.json, i don't have this formula but i have this formula in appsettings.Development.json and there is set on 'true'.

  • Alfonso Jimenez 6 posts 76 karma points
    Sep 25, 2023 @ 16:03
    Alfonso Jimenez
    0

    Did anyone solve this issue?

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