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  • Hadar Neulander 4 posts 75 karma points
    Sep 04, 2023 @ 09:18
    Hadar Neulander
    0

    Usync state error

    Usync creates many problems for us, such as : inconsistent data transfer, differences between environments are not visible to usync, and errors while performing data transfer. How can we solve these issues and who can our organization speak to for support?

  • Marc Goodson 2155 posts 14406 karma points MVP 9x c-trib
    Sep 07, 2023 @ 17:05
    Marc Goodson
    0

    Hi Hadar

    It think if you have a uSync Complete licence or an Agency licence you can contact the good people at jumoo via email or the form on their website:

    https://jumoo.co.uk/contact.php

    the licence should have the contact details.

    If you are just using the opensource uSync or uSync Content Editions and you have a repeatable bug, then I'd raise that on the git repo issue tracker:

    https://github.com/KevinJump/uSync/issues

    A lot of uSync issues turn out to be down to the configuration between environments, or the use of property editors that uSync doesn't know about, and they are often things people have seen before here, so if you have more details to post on what the setup is and what's going wrong, somebody might know.

    or if you prefer to strike up a conversation about configuring uSync and your experiences, then the Umbraco discord channel is a good place to reach out to for a friendly conversation with some pretty experienced Umbraco folk:

    https://umbraco.com/blog/introducing-a-discord-channel-for-the-umbraco-community/

    regards

    Marc

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