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  • Yuvraj Singh 31 posts 140 karma points
    Dec 16, 2023 @ 07:19
    Yuvraj Singh
    0

    Failed to retrieve indexer details.

    Why facing this issue & what's the solution? (Facing issue with Umbraco Version 12.3.4)

    enter image description here

    This site setup is on the Azure Server. Please help!

    Also, I know only one solution-

    First need to get access to the file system of your site

    And then navigate to the Examineindex folder

    After this delete this folder and restart the site

    Then on restart the indexes will be rebuild again

    After this you should be able to see the dashboard again.

    Please provide more information on that point, and why this happening when I release my changes on the server. when facing this issue, I followed the above solution & solved this issue but I need a proper solution.

  • Yuvraj Singh 31 posts 140 karma points
    Dec 19, 2023 @ 05:20
    Yuvraj Singh
    0

    Please help if anybody knows about this.

  • Gurumurthy 53 posts 126 karma points
    Mar 21, 2024 @ 07:32
    Gurumurthy
    0

    Any suggestion/help for this types of error ? our application is hosted in Azure app.

    Umbraco v12.3.6

    Thanks,

  • Marshall Penn 81 posts 265 karma points
    Apr 25, 2024 @ 08:26
    Marshall Penn
    1

    You need to FTP into the server/webapp and delete the Examine Indexes folder, then restart the site. This happens when the index gets corrupted, which can happen occasionally. This is the only solution that I know of.

    enter image description here

  • Nikolaj Herting Olsen 5 posts 75 karma points notactivated
    Apr 25, 2024 @ 08:52
    Nikolaj Herting Olsen
    0

    Like Marshall points out you can remove all the index files from the server. If that doesn't work you can try to remove the nucache files as well or the entire TEMP folder.

    In general i like to just rename the folders instead of deleting them entirely in case i need them again.

    If the issue persists you should confirm that you have the recommended configuration for running Umbraco on azure.

    https://docs.umbraco.com/umbraco-cms/v/12.latest/fundamentals/setup/server-setup/azure-web-apps

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