If it were me, I'd approach it as if it was a normal ticketing system. I think you only need to reference users from Umbraco.
This is from the Umbraco Docs:
Authentication for backoffice users and website members in Umbraco
uses ASP.NET Core Identity which is a flexible and extendable
framework for authentication.
So really you need to develop a solution that integrates with ASP.NET Core Identity.
Here's an example database structure for a ticketing system you could use as a starting point, you'd swap out the users table for whatever Umbraco/Identity table represents users.
System Tickets implementation
Hello community members,
How to implement an umbraco ticketing system, e.g. uSupport, in a visual studio project with user synchronisation?
Thanks, Inês Bondoso
That is quite a large scope for a forum.
If it were me, I'd approach it as if it was a normal ticketing system. I think you only need to reference users from Umbraco.
This is from the Umbraco Docs:
So really you need to develop a solution that integrates with ASP.NET Core Identity.
Here's an example database structure for a ticketing system you could use as a starting point, you'd swap out the users table for whatever Umbraco/Identity table represents users.
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