I'll do my best to explain the issues we're having in detail, but to simply sum it up whenever some of our users create news articles and then edit them, the articles duplicate.
We are using version 13.1.0, and this issue has been happening ever since we swapped over to it from version 8.
Firstly someone will create an article and fill out everything needed, hit publish, and it appears with no issue.
If either they or someone else then goes to edit that article, when they save and publish it, the article gets duplicated. The IDs for the articles are different, and then name is the same but has a number added onto the end of it to show it is a duplicate e.g (1) or (2).
Secondly, this is only happening with news articles, no other content is causing this issue.
What's more confusing is that only some users are having this happen to them, and I cannot find any correlation between these users. I myself cannot recreate the issue, and at first I thought it was because I was an admin, but then another admin tried to recreate it and had the duplication issue. I sat with them and copied their process exactly but could not cause the issue. Checked what permissions they had, exact same as mine.
I'm asking if anyone has any possible ideas as to what may be causing this because I'm completely stumped and haven't been able to find anyone else having this issue when searching around.
If more information is needed I'll do my best to respond quickly, any and all help is greatly appreciate, as this is causing a lot of problems with the editors trying to work on these news articles (one poor edito ended up with over 20 duplicates whilst working on one article.)
My first instinct here is to check if//what notification handlers are registered and what they might be doing on, say, a ContentPublishedNotification, for example. That would be an area where the content is getting duplicated. It seems rather feasable as there is a corner-case in the handler as the site was ported from v8-v13. The api differences here are pretty drastic!
News articles duplicating when publishing
Hi All,
I'll do my best to explain the issues we're having in detail, but to simply sum it up whenever some of our users create news articles and then edit them, the articles duplicate. We are using version 13.1.0, and this issue has been happening ever since we swapped over to it from version 8.
Firstly someone will create an article and fill out everything needed, hit publish, and it appears with no issue. If either they or someone else then goes to edit that article, when they save and publish it, the article gets duplicated. The IDs for the articles are different, and then name is the same but has a number added onto the end of it to show it is a duplicate e.g (1) or (2). Secondly, this is only happening with news articles, no other content is causing this issue. What's more confusing is that only some users are having this happen to them, and I cannot find any correlation between these users. I myself cannot recreate the issue, and at first I thought it was because I was an admin, but then another admin tried to recreate it and had the duplication issue. I sat with them and copied their process exactly but could not cause the issue. Checked what permissions they had, exact same as mine.
I'm asking if anyone has any possible ideas as to what may be causing this because I'm completely stumped and haven't been able to find anyone else having this issue when searching around.
If more information is needed I'll do my best to respond quickly, any and all help is greatly appreciate, as this is causing a lot of problems with the editors trying to work on these news articles (one poor edito ended up with over 20 duplicates whilst working on one article.)
Many thanks to you all
My first instinct here is to check if//what notification handlers are registered and what they might be doing on, say, a
ContentPublishedNotification, for example. That would be an area where the content is getting duplicated. It seems rather feasable as there is a corner-case in the handler as the site was ported from v8-v13. The api differences here are pretty drastic!Check out the docs to help backtrack and good luck!: https://docs.umbraco.com/umbraco-cms/reference/notifications/notification-handler
Thanks so much! I'll have a look at what we've got and see what I can do
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