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  • Miranda Weathers 5 posts 45 karma points
    Jul 13, 2024 @ 23:47
    Miranda Weathers
    0

    Site crashing frequently, no errors in logs, mostly ImageSharp related logs

    I have a site using Umbraco 12.0.1 and uSkinned 5.0.2, hosted on Everleap. Over the past few days, it's crashed several times - no errors were logged leading up to the shutdown, mostly lots of ImageSharpMiddleWare related image cache requests and a few form logs.

    After the "stopping" log, there are "Error trying to release DB" logs for NuCache.Content.db and NuCacheMedia.Db, but then things shut down. Sometimes it restarts on its own but twice in the past 3 days it hasn't come back up without a full restart of the application.

    Is there some issue related to ImageSharp that causes crashes in Umbraco 12? Any other clues as to what it could be related to? Thanks!!

  • Chris Randle 85 posts 199 karma points c-trib
    Jul 17, 2024 @ 00:17
    Chris Randle
    0

    You have not specified your hosting package. Everleap has multiple hosting options.

    Windows VM? Try Event Viewer logs. Web App? Try your control panel logs

    It is impossible for a host to go offline, reboot and nothing to log anywhere.

    Try recreating the issue locally in a Windows VM. If you cannot recreate it, then scrap that host and ask for your money back unless they can give you the log information.

    You literally pay Everleap for supported hosting right? Find some logs from them. They should be able to look at all the events around the time of reboot. If something funky is happening in Umbraco then come back here.

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