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  • Sanele Ngidi 15 posts 95 karma points
    Sep 05, 2024 @ 06:11
    Sanele Ngidi
    0

    Usync Complete's Publisher and Exporter not pushing/pulling the changes

    Hi,

    I'm using uSync v13.2.3 + Exporter (v13.1.4), Snapshots (v13.1.4), PeopleEdition (v13.1.4), Publisher (v13.1.4), Complete (v13.1.4).

    When I am trying to export the changes from one environment (UAT) to another (Staging), I'm getting "No changes" screen. as shown below: enter image description here

    I saw a similar post here, I read that the issue was resolved in v13.1.3 and I am surprised that I'm experiencing the problem though I'm in v13.1.4.

    I'd appreciate it if there's anyone who can help me with the pointers/resolution for this issue.

  • Kevin Jump 2343 posts 14890 karma points MVP 8x c-trib
    Sep 06, 2024 @ 09:31
    Kevin Jump
    0

    Hi,

    Are you running on Linux (the resolved issue was on Linux, but it did show no changes and the changes on the same screen so was a slightly diffrent thing.) .

    And just to check your stage and UAT are using different databases?

  • Sanele Ngidi 15 posts 95 karma points
    Sep 06, 2024 @ 09:41
    Sanele Ngidi
    0

    Hi Kevin,

    We are using Ubuntu Linux (AKS), for both environments we are using Azure SQL Server.

  • Kevin Jump 2343 posts 14890 karma points MVP 8x c-trib
    Sep 06, 2024 @ 09:57
    Kevin Jump
    0

    but different databases? (e.g. not sharing the same one?)

  • Sanele Ngidi 15 posts 95 karma points
    Sep 06, 2024 @ 09:58
    Sanele Ngidi
    0

    Yes, they are not sharing a database

  • Kevin Jump 2343 posts 14890 karma points MVP 8x c-trib
    Sep 06, 2024 @ 10:00
    Kevin Jump
    0

    Can you confirm that there is a published change between the two sites (it has to be published - it is syncing published content not saved content)

    can you sync anything else like a media item ? or a small doc type change (e.g change the description of something in a doctype and push it between sites)

  • Sanele Ngidi 15 posts 95 karma points
    Sep 06, 2024 @ 10:03
    Sanele Ngidi
    0

    The content is published but not exported.

    I started with translations, content, and images. They all not pushed to Staging

  • Kevin Jump 2343 posts 14890 karma points MVP 8x c-trib
    Sep 06, 2024 @ 10:08
    Kevin Jump
    0

    So just some tests:

    1. In the media section

      • upload a new image and save it.
      • go to the action for that image and push to stage ?
      • does that work?
    2. In the settings / uSync Publisher section

      • got to the Stage server and in the top right go to "push settings"
      • push the settings (don't check content or media).
      • does that show any changes ?
    3. can you check the umbraco logs for any warnings or errors that might show what isn't working.

  • Sanele Ngidi 15 posts 95 karma points
    1 week ago
    Sanele Ngidi
    0

    Hi Kevin,

    Please forgive me for the delayed response on this. for the images the function seems to be working correctly.

    The issue is with Published content, I observed the settings and by default the Is unchecked by default and the changes are still not pushed.

    What I noticed though is that if I go the the target server/ site and pull the changes, they always work as expected the changes are recognized and the changes come through.

    I also checked the logs and there are not errors found on the logs for sync.

    The issue is we set our permissions such that users/ content editors won't have access to higher environments they can only push content changes to it from lower environments.

  • Kevin Jump 2343 posts 14890 karma points MVP 8x c-trib
    1 week ago
    Kevin Jump
    0

    Hi,

    I would update to the latest releases of everything (for your version of Umbraco). Not saying we have fixed this thing but its probably worth checking its still an issue with all the latest versions.

    If its still an issue, what happens if .

    You create a new page of content on your "source" site publish it, then push that page to the target ?

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