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  • Eric Bergquist 18 posts 48 karma points
    Mar 21, 2016 @ 21:40
    Eric Bergquist
    0

    Resetting password for backend

    Good morning all

    We have just created a new website for a client using Umbraco 7.4 and created two users so they can edit their website but for some reason they can no longer log in, the password seems to be incorrect.

    There isn't a rest password so is there a way to reset the password so we can access the backend or do we need to reinstall the whole thing?

    Many thanks for your help

    Eric

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Mar 21, 2016 @ 22:05
    Jan Skovgaard
    0

    Hi Eric

    Do you guys have the master password? If so then you should be able to login and then change the password from the user section instead.

    Does that help?

    Also...can it be a caching issue? Or an issue with CAPS LOCK being activated or another kind of typing mistake? And have they tried to login using another browser to ensure that it's not a weird caching issue somehow?

    Re-installing Umbraco is not the way to go about it.

    EDIT: And good night btw ;-)

    /Jan

  • Eric Bergquist 18 posts 48 karma points
    Mar 22, 2016 @ 08:50
    Eric Bergquist
    0

    Thanks for your quick reply.

    Yes we do have a master password but for some reason that is not working either.

    We currently have no way of logging into the backend

    I have managed to download the SQL Compact database and I can edit it but I can't use a Clear password and if I change it to a password that I do know from another website that won't allow me to log in either.

    This is the first time we have ever had an issue with none of the passwords working

    Thanks

  • Aristotelis Pitaridis 84 posts 402 karma points
    Mar 22, 2016 @ 05:01
  • Eric Bergquist 18 posts 48 karma points
    Mar 22, 2016 @ 08:50
    Eric Bergquist
    0

    Thanks but unfortunately we cannot log in at all to install any new packages

    Eric

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Mar 22, 2016 @ 09:00
    Jan Skovgaard
    0

    Hi Eric

    Ok - Then please try the suggestions mentioned in here https://our.umbraco.org/forum/using/ui-questions/4790-ouch-forgot-admin-password-how-to-reset - You'll need to use the "hash" that corresponds to the "default" string.

    Hope this makes sense.

    /Jan

  • Eric Bergquist 18 posts 48 karma points
    Mar 22, 2016 @ 09:13
    Eric Bergquist
    0

    Hi Jan

    I have worked thru this but this didn't help.

    Because it is v7.4 I don't think it is the same. There is a field in the users table called securityStampToken and I wonder if this is playing a part in the password not validating

    Cheers

    Eric

  • Anthony Chudley 50 posts 197 karma points
    Mar 22, 2016 @ 10:12
  • Eric Bergquist 18 posts 48 karma points
    Mar 22, 2016 @ 20:29
    Eric Bergquist
    0

    Many thanks Anthony

    That worked perfectly

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