We have just created a new website for a client using Umbraco 7.4 and created two users so they can edit their website but for some reason they can no longer log in, the password seems to be incorrect.
There isn't a rest password so is there a way to reset the password so we can access the backend or do we need to reinstall the whole thing?
Do you guys have the master password? If so then you should be able to login and then change the password from the user section instead.
Does that help?
Also...can it be a caching issue? Or an issue with CAPS LOCK being activated or another kind of typing mistake? And have they tried to login using another browser to ensure that it's not a weird caching issue somehow?
Re-installing Umbraco is not the way to go about it.
Yes we do have a master password but for some reason that is not working either.
We currently have no way of logging into the backend
I have managed to download the SQL Compact database and I can edit it but I can't use a Clear password and if I change it to a password that I do know from another website that won't allow me to log in either.
This is the first time we have ever had an issue with none of the passwords working
Because it is v7.4 I don't think it is the same. There is a field in the users table called securityStampToken and I wonder if this is playing a part in the password not validating
Resetting password for backend
Good morning all
We have just created a new website for a client using Umbraco 7.4 and created two users so they can edit their website but for some reason they can no longer log in, the password seems to be incorrect.
There isn't a rest password so is there a way to reset the password so we can access the backend or do we need to reinstall the whole thing?
Many thanks for your help
Eric
Hi Eric
Do you guys have the master password? If so then you should be able to login and then change the password from the user section instead.
Does that help?
Also...can it be a caching issue? Or an issue with CAPS LOCK being activated or another kind of typing mistake? And have they tried to login using another browser to ensure that it's not a weird caching issue somehow?
Re-installing Umbraco is not the way to go about it.
EDIT: And good night btw ;-)
/Jan
Thanks for your quick reply.
Yes we do have a master password but for some reason that is not working either.
We currently have no way of logging into the backend
I have managed to download the SQL Compact database and I can edit it but I can't use a Clear password and if I change it to a password that I do know from another website that won't allow me to log in either.
This is the first time we have ever had an issue with none of the passwords working
Thanks
Try this package.
https://our.umbraco.org/projects/backoffice-extensions/back-office-password-reset/
Thanks but unfortunately we cannot log in at all to install any new packages
Eric
Hi Eric
Ok - Then please try the suggestions mentioned in here https://our.umbraco.org/forum/using/ui-questions/4790-ouch-forgot-admin-password-how-to-reset - You'll need to use the "hash" that corresponds to the "default" string.
Hope this makes sense.
/Jan
Hi Jan
I have worked thru this but this didn't help.
Because it is v7.4 I don't think it is the same. There is a field in the users table called securityStampToken and I wonder if this is playing a part in the password not validating
Cheers
Eric
Have you tried this one?
https://our.umbraco.org/projects/developer-tools/umbraco-admin-reset/
Many thanks Anthony
That worked perfectly
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