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  • Matt Brown 62 posts 174 karma points
    Mar 21, 2016 @ 22:28
    Matt Brown
    0

    Rich Text editor not showing in back office. Continues "loading..." forever

    Umbraco version 7.3.5 assembly: 1.0.5858.25602

    This error started this morning without us making any changes that we know of.

    This error occurs in Chrome windows and IE windows

    There are two errors in the console.

    1. GET DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:15 GET https://www.gravatar.com/avatar/3df889cd5118d6f80a64256587310745.jpg?s=64&d=404 404 (Not Found)

    2. ReferenceError: settings is not defined at Object.N (tinymce.min.js?umbrnd=7.3.5.83723190:11) at r (tinymce.min.js?umbrnd=7.3.5.83723190:11) at Array.

    I am not convinced the first is related although it might be.

    I have stopped and restarted the web server.

    Any ideas? We are very close to going live and this is a show stopper.

    Our temp work around is to change all the rich text areas to text areas which will work for now, but we can't move forward deploying without tinyMCE working correctly.

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Mar 22, 2016 @ 06:34
    Jan Skovgaard
    0

    Hi Matt and welcome to our :)

    That's a pretty weird issue you're seeing. The first one (with gravatar) is not related. It's a known issue, which is not fixed yet it seems http://issues.umbraco.org/issues/U4?q=gravatar

    For the second issue it's pretty strange indeed - Just for good order have you checked the /App_Data/Logs file too to see if it reveals anything that could be related with either "WARN" or "ERROR" ?

    It can perhaps be some caching acting up for some reason in the backoffice so perhaps try going to /config/ClientDependency.config and increase the version number and hit save. Then recycle the app pool and clear the browser cache - Does that make any difference?

    /Jan

  • Matt Brown 62 posts 174 karma points
    Mar 22, 2016 @ 19:39
    Matt Brown
    0

    Thank you. We are going to try this out. My colleague will try this out and we'll get back.

    This is our first Umbraco site and we are trying to get it allowed as a standard so getting a response like this helps a lot.

  • Jason Cubic 4 posts 74 karma points
    Mar 22, 2016 @ 20:09
    Jason Cubic
    0

    I see this error, It's hard to tell if it's related.

     2016-03-22 12:53:05,540 [P3824/D4/T23] ERROR dashboardUtilities.FeedProxy - Exception occurred
    System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 65.52.143.6:80
       at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
       at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
       --- End of inner exception stack trace ---
       at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
       at System.Net.WebClient.DownloadString(Uri address)
       at dashboardUtilities.FeedProxy.Page_Load(Object sender, EventArgs e)
     2016-03-22 12:53:05,931 [P3824/D4/T51] ERROR dashboardUtilities.FeedProxy - Exception occurred
    System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 23.100.15.180:80
       at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
       at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
       --- End of inner exception stack trace ---
    
  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Mar 22, 2016 @ 22:34
    Jan Skovgaard
    0

    Hmmm, what is your setup like? Is there a firewall involved somehow? What dashboard might it be that these errors relate to? And what about those IP adresses?

    How is the site setup locally?

    /Jan

  • Jason Cubic 4 posts 74 karma points
    Mar 22, 2016 @ 22:41
    Jason Cubic
    0

    It's behind a proxy, and I have the proxy settings commented out to prevent it from asking to upgrade. So I am thinking the log issue is unrelated.

    I turned on debug mode in the web.config file for compilation and got the below error in the console.

    angular.min.js?cdv=83723191:6349 ReferenceError: settings is not defined
    at Object.N (tinymce.min.js?umb__rnd=7.3.5.83723191:11)
    at r (tinymce.min.js?umb__rnd=7.3.5.83723191:11)
    at Array.<anonymous> (tinymce.min.js?umb__rnd=7.3.5.83723191:11)
    at a (tinymce.min.js?umb__rnd=7.3.5.83723191:2)
    at a (tinymce.min.js?umb__rnd=7.3.5.83723191:11)
    at i.a.bind (tinymce.min.js?umb__rnd=7.3.5.83723191:2)
    at Object.f.bind (tinymce.min.js?umb__rnd=7.3.5.83723191:5)
    at Object.v.init (tinymce.min.js?umb__rnd=7.3.5.83723191:11)
    at umbraco.controllers.js?cdv=83723191:8886
    at angular.min.js?cdv=83723191:10590
    
  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Mar 22, 2016 @ 22:45
    Jan Skovgaard
    0

    Ok - So it seems that the rte files are missing for some reason. Could you try downloading Umbraco 7.3.5 and overwrite your /umbraco and /umbraco_client folders to see if that fixes anything?

    You might neeed to do the steps mentioned last in my initital post in order to clear the backoffice cache and to see if the changes had any impact.

    I'm off to bed now - Fingers crossed this could be the solution :)

    /Jan

  • Matt Brown 62 posts 174 karma points
    Mar 22, 2016 @ 22:48
    Matt Brown
    0

    Thanks Jan. We appreciate it. Rest well. Very sorry for the commotion over that side of the pond today.

    Another thing that might help is if we needed to, could we install a fresh install of Umbraco and migrate our data (data and js and css and media, etc) into the new install?

    If there is a procedure you can point us to, that would probably be a good thing to know how to do in general.

  • Jason Cubic 4 posts 74 karma points
    Mar 22, 2016 @ 23:10
    Jason Cubic
    0

    I don't know how you got missing rte files from that error message, but doing your fixed worked! Thank You Jan!

    I did have to increment the /config/ClientDependency.config version number as you said.

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Mar 23, 2016 @ 09:37
    Jan Skovgaard
    0

    Yay!

    Happy I could help - Well...I've seen a thing or two while being active in developing Umbraco based sites and trying to help people figuring out issues here on the forums :)

    Are you guys using source control like git or mercurial when you're collaborating? Perhaps the missing file are somehow not i source control? - And did you guys install Umbraco using nuget or manually?

    Just trying to figure out a bit more about your setup to see if it can perhaps be improved a bit to avoid weird things like this happen - It's sometimes the really hard part in trying to help out since the way people setup their projects and structure them varies a lot for several reasons.

    Happy umbracoing guys! :)

    /Jan

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