In my Umbraco back office content page of my testing website, the TinyMCE editor is missing which I can't press the Edit HTML Source button and edit the HTML of the selected page.
However in my live website (which is identical to the testing website), the TinyMCE editor is there working fine. I wonder it must be some settings or wrong code in my config?
I have tried to copy the who Umbraco and Umbraco_Client folder from my live working website to the testing website but it doesn't help at all. I have also tried to copy the tinyMceConfig.config and still doesn't work. Does anyone know what the problem is and the solution to this?
Looks like you are using Umbraco 6, correct? Which specific version of Umbraco 6?
Also, I believe in Umbraco 6, that rich text editor bar only appears once you have clicked inside of the rich text editor. I don't see a rich text editor in either of your screenshots. Is it a property further down the screen out of view of the screenshot?
I would start by opening your developer console and checking if there are any JavaScript errors when you click into the rich text editor.
I am using Umbraco v6.0.7 (Assembly version: 1.0.4927.24052) and thank you for your reply.
After reading your comment I realised that the Question Richtext Content is empty (cannot edit) in my testing website which might be the reason for the whole problem.
I have also looked at the javascript error and actually got one! Not sure what problem it is but I will have a look into it.
Could you please try overwriting your local /umbraco_client and /umbraco folders with the ones from your live-site?
I've experienced this issue on older Umbraco versions from time to time. Sometimes the files are simply missing for some weird reason - It can be caused by some directories being ignored in your version control system for some reason if you use git or mercurial for instance and others by mistake ignore some of the subfolders inside /umbraco_client or /umbraco directories and sometimes it can be caused by permissions not being properly setup.
To quickly test if it's a permission issue you can provide the everyone role temporary access to the folder containing your website and see if that solves it.
Also it might be caused by caching for some reason so it might also be worth trying to bump the version number atrribute in the /config/clientdependency.config folder and deleting the /App_Data/TEMP/ClientDependency folder as well.
I just fixed the testing website and the rich text editor works fine now!
The problem of my testing website is the en.js is somehow broken (umbraco_client -> tinymce3 -> langs -> en.js) which causing the Question Richtext Content and the Richtext editor doesn't load properly. I fixed the en.js and everything works fine now.
TinyMCE Richtext Editor disppeared from the Back office Content
In my Umbraco back office content page of my testing website, the TinyMCE editor is missing which I can't press the Edit HTML Source button and edit the HTML of the selected page.
However in my live website (which is identical to the testing website), the TinyMCE editor is there working fine. I wonder it must be some settings or wrong code in my config?
I have tried to copy the who Umbraco and Umbraco_Client folder from my live working website to the testing website but it doesn't help at all. I have also tried to copy the tinyMceConfig.config and still doesn't work. Does anyone know what the problem is and the solution to this?
Thanks a lot
Looks like you are using Umbraco 6, correct? Which specific version of Umbraco 6?
Also, I believe in Umbraco 6, that rich text editor bar only appears once you have clicked inside of the rich text editor. I don't see a rich text editor in either of your screenshots. Is it a property further down the screen out of view of the screenshot?
I would start by opening your developer console and checking if there are any JavaScript errors when you click into the rich text editor.
I am using Umbraco v6.0.7 (Assembly version: 1.0.4927.24052) and thank you for your reply.
After reading your comment I realised that the Question Richtext Content is empty (cannot edit) in my testing website which might be the reason for the whole problem.
I have also looked at the javascript error and actually got one! Not sure what problem it is but I will have a look into it.
Thanks a lot.
Hi there
Could you please try overwriting your local /umbraco_client and /umbraco folders with the ones from your live-site?
I've experienced this issue on older Umbraco versions from time to time. Sometimes the files are simply missing for some weird reason - It can be caused by some directories being ignored in your version control system for some reason if you use git or mercurial for instance and others by mistake ignore some of the subfolders inside /umbraco_client or /umbraco directories and sometimes it can be caused by permissions not being properly setup.
To quickly test if it's a permission issue you can provide the everyone role temporary access to the folder containing your website and see if that solves it.
Also it might be caused by caching for some reason so it might also be worth trying to bump the version number atrribute in the /config/clientdependency.config folder and deleting the /App_Data/TEMP/ClientDependency folder as well.
Hope some of these pointers help.
Hi,
Thank you for your reply. I have tried the methods you suggested however the problem is still there.
I am looking into the javascript now and suspect that the problem is probably there.
Thanks a lot
Hi All,
I just fixed the testing website and the rich text editor works fine now!
The problem of my testing website is the en.js is somehow broken (umbraco_client -> tinymce3 -> langs -> en.js) which causing the Question Richtext Content and the Richtext editor doesn't load properly. I fixed the en.js and everything works fine now.
Thank you for all your help. Case closed.
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