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  • John Churchley 272 posts 1258 karma points c-trib
    Jul 05, 2016 @ 14:06
    John Churchley
    0

    Backoffice Not Loading in IE

    Hi,

    Anyone know why with a 7.4.3 project the backoffice would not load in IE?

    The in browser console is showing no errors and log files aren't saying anything relevant.

    John

  • Dennis Adolfi 1082 posts 6449 karma points MVP 6x c-trib
    Jul 05, 2016 @ 14:46
    Dennis Adolfi
    1

    Hi John.

    Does´nt anything load at all? Not even the login screen?

    I tried re-creating the same error by opening a clean 7.4.3 install on IE11 but no problems for me.

    My initial thought is that its a cache issue.Have you tried clearing the cache and bumping the /Config/ClientDependancy.config version number?

    Bonus question: Are you in a load balanced enviroment?

    Bonus question 2: What version if IE? or just all of them?

    Hope i can be able to help with a little more information.

    Take care!

  • John Churchley 272 posts 1258 karma points c-trib
    Jul 05, 2016 @ 14:54
    John Churchley
    100

    Hi Dennis,

    Thanks for the reply. Seems like other people experienced the same issue. I think it was a cache issue. I reset the app pool 2/3 times and it resolve its self. I created a new section/application so likely bumping the version number of the ClientDependancy would have solved it also!

    https://our.umbraco.org/forum/umbraco-7/using-umbraco-7/71950-bug-empty-dashboard-firefox

  • Dennis Adolfi 1082 posts 6449 karma points MVP 6x c-trib
    Jul 05, 2016 @ 15:04
    Dennis Adolfi
    0

    Glad i was able to help you John.

    Yes, 9/10 times, bumping the ClientDependency version number fixes it.

    Or:

    enter image description here

    :) Take care! / Dennis

  • John Churchley 272 posts 1258 karma points c-trib
    Jul 19, 2016 @ 08:17
    John Churchley
    0

    Hi Dennis,

    Still having issues. Seems fine for a couple of hours but then causes issues once more.

    John

  • Dennis Adolfi 1082 posts 6449 karma points MVP 6x c-trib
    Jul 19, 2016 @ 13:33
    Dennis Adolfi
    0

    Hi John.

    That was very unfortunate to hear. :(

    Does this only happen on IE? Any specific version of IE or any?

    And you still dont get any errors either in the console or the logfile?

    It might be a worth reporting this as a bug on http://issues.umbraco.org? Be sure to specify which version of Umbraco you are using and as much details as you can (how to reproduce the error, IIS settings, load balanced enviroment or not, browser version or anything that might help to find the problem).

    In the meantime I guess (if the problem only occurs in IE) tell your client to use another browser until you find the problem.

    Best of luck to you, hope you find answer to this!

    Take care!

  • Anders Brohus 194 posts 475 karma points
    Jul 19, 2016 @ 13:55
    Anders Brohus
    1

    I get an error looking like this and the only way to resolve it is to restart the app pool.. But that's not specific to IE but in all browsers it happens in all.

    It looks like this,

    Missing token

    And the dashboard is just trying to load.

  • John Churchley 272 posts 1258 karma points c-trib
    Jul 19, 2016 @ 15:03
    John Churchley
    0

    Hi Anders yes it's the same issue and is not specific to IE like I original thought. I restart the app pool but within the hour the issue returns!

  • Anders Brohus 194 posts 475 karma points
    Jul 20, 2016 @ 06:12
    Anders Brohus
    0

    Yeah that's the only way for me to resolve it also..

    I don't quite know why, but i got an old Umbraco version, so maybe an upgrade would help.. :)

    But in your case, i really don't know :-/

  • Anders Bjerner 487 posts 2995 karma points MVP 8x admin c-trib
    Jul 20, 2016 @ 08:21
    Anders Bjerner
    0

    I can't remember the exact details, but I think the missing token error is caused some an issue with your cookies. If you try to clear the cookies for your domain, it should work again ;)

    Also if I remember correctly, this is fixed in newer versions of Umbraco.

  • John Churchley 272 posts 1258 karma points c-trib
    Jul 20, 2016 @ 11:03
    John Churchley
    0

    Hi Anders,

    Clearing the cookies doesn't help. My guess is something is wrong when the cookie is set originally.

  • John Churchley 272 posts 1258 karma points c-trib
    Jul 22, 2016 @ 11:26
    John Churchley
    0

    Hi Anders,

    The issue seems to lie with creating a custom section.

    As I marked the wrong answer right I've created a new post here:

    https://our.umbraco.org/forum/extending-umbraco-and-using-the-api/78791-417-errors-backoffice

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