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  • Brian Milinski 30 posts 122 karma points
    Dec 22, 2016 @ 15:07
    Brian Milinski
    0

    Not Working - Forgotten Password? Link Umbraco 7.5.6

    Hi,

    I am having an issue with a new feature in Umbraco v 7.5.6. I am testing the "Forgotten Password?" link when trying to log in to Umbaco, and when I request that a reset password link be sent to my email, I get the following error:

    "Request password reset failed for email -------"

    enter image description here

    Any insight into this would be helpful. Otherwise I am enjoying the upgrade!

    Thanks, Brian

  • Brian Milinski 30 posts 122 karma points
    Dec 29, 2016 @ 17:10
    Brian Milinski
    0

    Anyone have insight into this !?

  • Antoinette Silago 21 posts 92 karma points notactivated
    Dec 29, 2016 @ 17:42
    Antoinette Silago
    0

    Yeah, I tried using my email address to get the password and I didn't see anything come through my email. Since I'm just learning, I just started all over again since I was not that far into my project the first time. :(

  • Nicholas Westby 2024 posts 6952 karma points c-trib
    Dec 29, 2016 @ 17:58
    Nicholas Westby
    0

    Some possibilities:

    • SMTP is configured incorrectly in the web.config.
    • A firewall is blocking SMTP traffic.
    • Your email address contains a domain that Umbraco is rejecting due to a faulty regex.
  • Nicholas Westby 2024 posts 6952 karma points c-trib
    Dec 29, 2016 @ 18:04
    Nicholas Westby
    0

    By the way, if you really can't get the password reset working, you could use this (assuming you have file system access) to reset the password on the root account: https://our.umbraco.org/projects/developer-tools/umbraco-admin-reset/

  • Brian Milinski 30 posts 122 karma points
    Dec 29, 2016 @ 18:09
    Brian Milinski
    0

    I do have file system access as I installed the site, and control the project. I just would like the functionality to work for end users, it isn't an access problem. I can log in to the back office. Just want to make that clear. I will explore your other options, but Umbraco Forms is sending email, so I don't believe it is an SMTP issue.

  • Nicholas Westby 2024 posts 6952 karma points c-trib
    Dec 29, 2016 @ 18:20
    Nicholas Westby
    100

    Be sure you have a correctly configured default sender email address in ~/config/umbracoSettings.config. Umbraco Forms allows you to specify a sender email separately, which might explain why it works there but not for other functionality.

  • Brian Milinski 30 posts 122 karma points
    Dec 29, 2016 @ 18:37
    Brian Milinski
    0

    Excellent, thank you very much Nicholas. I actually didn't have a from="" specified in my SMTP settings in my web.config which was causing the error. Because it didn't have that default email address, Umbraco was throwing an error. Works like a charm now!

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