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  • Kip Carter 42 posts 201 karma points
    May 31, 2017 @ 23:38
    Kip Carter
    0

    Internal Server Error - adding media

    Is there a limit to how many media files I can have in the media section? I have a bunch but wasn't sure if I could remove them when I have finished inserting them or not.

    Getting an internal server error each time I try to add a new file.

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  • Kip Carter 42 posts 201 karma points
    Jun 01, 2017 @ 14:50
    Kip Carter
    0

    Uggggh! In desperation I ended up deleting all the media from the media picker and then when that didn't clear the error emptying the trash can. Now this morning, all that media is going.

    It was there as I was testing last night... must have been cashe'd copies of the files that were showing up not live data from the web. This is going to be ugly trying to fix it.

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  • Craig Mayers 164 posts 508 karma points
    Jun 01, 2017 @ 15:41
    Craig Mayers
    0

    Hi Kip,

    So, do you still have the issue now? Did clearing your recycle bin help?

    Regards

    Craig

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  • Kip Carter 42 posts 201 karma points
    Jun 01, 2017 @ 15:46
    Kip Carter
    0

    I can't be sure if I still have it on my system at the house, but it's still happening uploading with my iPhone right now.

    Little side note: I was also able to toss up some emergency images from my office as well.

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  • Craig Mayers 164 posts 508 karma points
    Jun 01, 2017 @ 15:48
    Craig Mayers
    0

    Hi Kip,

    OK, well seems like something is working now.

    When you get home, try clearing your browser's cache and trying again.

    Let me know how it goes.

    Regards

    Craig

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  • Kip Carter 42 posts 201 karma points
    Jun 01, 2017 @ 16:29
    Kip Carter
    0

    Not sure why it's not working from my iPhone. Maybe I will shut it off and restart. Then see if I can upload from the phone.

    Kip...

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  • Kip Carter 42 posts 201 karma points
    Jun 01, 2017 @ 19:23
    Kip Carter
    0

    Okay!!! After restarting my iPhone I can put images up. So maybe a. Browser issue.

    I'll keep testing till I get home from my phone.

    Kip....

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  • Kip Carter 42 posts 201 karma points
    Jun 01, 2017 @ 19:37
    Kip Carter
    0

    I have uploaded an MP3 successfully from my iPhone but got the failure on a WMV.

    Kip

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  • Kip Carter 42 posts 201 karma points
    Jun 01, 2017 @ 19:53
    Kip Carter
    0

    Okay now I can't do mp3's Kip...

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  • Kip Carter 42 posts 201 karma points
    Jun 02, 2017 @ 01:23
    Kip Carter
    0

    okay ... from home... 3 different browsers... Cleared Cache on each prior to attempts... same results...

    enter image description here

    I'm back to stuck again... Ken...

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  • Kip Carter 42 posts 201 karma points
    Jun 03, 2017 @ 02:09
    Kip Carter
    0

    Okay I think I may have an idea why this isn't working. Do I need to add a media type for video and audio? All I have are File, Folder, & Image.

    Think this maybe the problem because I can upload images just not mp3's and WMI's.

    Thanks, Kip...

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  • Paul Wright (suedeapple) 277 posts 704 karma points
    Jun 03, 2017 @ 09:58
    Paul Wright (suedeapple)
    0

    What version of Umbraco are you using and how big are the files?

    Depending on your version of umbraco, the default upload limit can be just 4MB, unless you explicitly override it with a web.config setting.

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  • Kip Carter 42 posts 201 karma points
    Jun 03, 2017 @ 13:18
    Kip Carter
    0

    I'm on 7.2.5. That has to be it! These are large music files. I'll have to try and find where I make a change.

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  • Paul Wright (suedeapple) 277 posts 704 karma points
    Jun 03, 2017 @ 13:22
    Paul Wright (suedeapple)
    1

    In your web.config, add in.....

    <!-- Increase the default upload file size limit -->
<system.webServer>
    <security>
        <requestFiltering>
            <requestLimits maxAllowedContentLength="52428800" />
        </requestFiltering>
    </security> 
</system.webServer>
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  • Kip Carter 42 posts 201 karma points
    Jun 03, 2017 @ 14:39
    Kip Carter
    0

    I made the change to 52,428,800 it didn't help as I still get the error. I stopped and restarted the web server just to be sure the changes in the web.config took hold.

    Now... I took your thought of the file being too large and found another one of my recordings that was smaller. enter image description here

    "He Walks With Me" (4,390 KB) failed as well. But when I tried "When We All Get To Heaven" (3,847 KB) it worked!

    Soooo, it would appear that the size of the file does have an impact on this issue.

    As you can see "When We All Get To Heaven" and "A Daisy A Day" are the two smallest song files i have here (and I have others. But they typically average between 5-6 MB.

    I will be the only person uploading so I'm not too worried about someone stuffing me with tons of bits.

    Regards, Kip....

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  • Paul Wright (suedeapple) 277 posts 704 karma points
    Jun 03, 2017 @ 14:52
    Paul Wright (suedeapple)
    100

    Depending upon what version of IIS you are running, you may need an extra settings in your web.config.

    <system.web>
        <httpRuntime maxRequestLength="600000"/>
</system.web>

    Have a gander at this post : https://stackoverflow.com/questions/288612/how-to-increase-the-max-upload-file-size-in-asp-net

    "...Keep the Faith..." - Bon Jovi :-)

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  • Kip Carter 42 posts 201 karma points
    Jun 03, 2017 @ 15:03
    Kip Carter
    0

    That was it! Altered, restarted web server, tested clean and green!

    Thanks! Kip...

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