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  • Anumod 16 posts 126 karma points
    Jul 21, 2017 @ 06:39
    Anumod
    0

    Reset Password

    Hii,

    Could not reset password, error: The member is locked out. (see log for full details).

    How to reset password of user.

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  • Dave Woestenborghs 3504 posts 12135 karma points MVP 9x admin c-trib
    Jul 21, 2017 @ 06:42
    Dave Woestenborghs
    1

    Hi Anumod,

    Can you provide some more details when this happens. Is this when you are trying to login to the backend ? Or is this on the frontend of your website where visitors of your website try to login ?

    Dave

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  • Anumod 16 posts 126 karma points
    Jul 21, 2017 @ 07:07
    Anumod
    0

    Hi Dave,

    I Am the Admin, I have added several users. One of the user tried several times to login. After that i tried to reset the password in user section, then i found this error enter image description here

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  • Dave Woestenborghs 3504 posts 12135 karma points MVP 9x admin c-trib
    Jul 21, 2017 @ 07:54
    Dave Woestenborghs
    100

    Hi Anumod,

    This is problably because the member is locked out because of to many bad login attempts. At the moment there is no option to reset this through the backend.

    So you have to go directly in to the database and fix this. In the table umbracoUser find the member and then one of these fields, userDisabled or userNoConsole, will have the value 1. You need to set that to 0.

    After that you will be able to reset the password. Or the user can use the forgot password functionality.

    Dave

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