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  • ThomasBrunbjerg 90 posts 182 karma points
    Sep 21, 2017 @ 12:43
    ThomasBrunbjerg
    0

    Can't log into Backoffice with admin account

    I am having trouble logging onto the backoffice of my Umbraco project. Yesterday I could log in fine, but today I am unable to.

    When i logged in with my usual credentials the Backoffice would display, but would hang, as it it was loading the sections and content. So i pressed logout and now I am unable to log in at all.

    I tried using an SQL script to reset my admin credentials:

    UPDATE umbracoUser set userdisabled=0, userLogin='admin', userPassword='rboj46J1NSyvbZ5c7UI/5+m+Pcc=' where id=0
    

    But I still can't log in with even these credentials. It just gives me a 400 bad request error. I also tried resetting my password using the "Forgot password" form, but nothing happens when i click submit.

    What can i do to fix this?

  • Tarik 8 posts 78 karma points
    Sep 21, 2017 @ 16:51
    Tarik
    0

    What are the Umbraco version, IDE / program, and browser you used?

  • ThomasBrunbjerg 90 posts 182 karma points
    Sep 22, 2017 @ 06:21
    ThomasBrunbjerg
    0

    I am using Umbraco version 7.6.5, Visual Studio 2017 Enterprise as the IDE and I am running the backoffice in Chrome

  • Tarik 8 posts 78 karma points
    Sep 22, 2017 @ 07:07
    Tarik
    0

    Did you tried this solution?

    I've tested the following query successfully with password = '741236985':

    UPDATE umbracoUser set userdisabled=0, userNoConsole=0, userLogin='Tarik',
     failedLoginAttempts=0, userPassword='Tr8rU1rV1OBzfLNK3mkIbf3COZ0='  where id=0
    
  • Craig Mayers 164 posts 508 karma points
    Sep 22, 2017 @ 13:47
    Craig Mayers
    0

    Hi Thomas,

    You have probably lockedOut your account.

    Try the following plugin: https://our.umbraco.org/projects/developer-tools/umbraco-admin-reset/

    Works a treat! Have used it several times in the past... Once it has been reset, make sure you change it from the default to something more complex/secure.

    Regards

    Craig

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