umbraco users randomly getting locked out

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Peter 27 posts 192 karma points

Mar 02, 2018 @ 11:55

0

Umbraco users randomly getting locked out

Hello,

I have an Umbraco website with several users, who daily log into the backend - however sometimes their access gets disabled for unknown reasons. I have checked the log and this is not a question of multiple failed login attempts. The log will state:

Login attempt succeeded for username xxx from IP address xxx.xxx.xxx.xxx

and for the next login attempt after that:

Login attempt failed for username xxx from IP address xxx.xxx.xxx.xxx, the user is locked

Does anyone have an idea as to what might go wrong?

BR Peter

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Niels Lynggaard 193 posts 551 karma points

Mar 06, 2018 @ 14:20

0

I'm experiencing this as well on Umbraco 7.5.1

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M 40 posts 273 karma points

Dec 12, 2018 @ 10:20

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Did you ever solve this? I'm getting the same on a 7.5.10 site. Seems to be just one user on this one site.

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Simon 15 posts 85 karma points

Dec 12, 2018 @ 10:29

0

i'm also getting this error. Running 7.3

But its only a specific user

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Niels Lynggaard 193 posts 551 karma points

Dec 12, 2018 @ 14:23

0

There was a bug in certain versions of umbraco where the number of unsuccesfull login attempts wasn't reset to 0 when user actually was able to log in..

You can try to have a look at the user-tables in the database and set the number of failed login attempts to 0 for that user.

Otherwise you may want to upgrade your website to latest v7.

Cheers, Niels

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M 40 posts 273 karma points

Dec 13, 2018 @ 15:58

0

Thanks for the replies. I discovered about the bug just after I posted. Time for an upgrade! (or people could just remember their passwords...)

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