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  • Peter 27 posts 192 karma points
    Mar 02, 2018 @ 11:55

    Umbraco users randomly getting locked out


    I have an Umbraco website with several users, who daily log into the backend - however sometimes their access gets disabled for unknown reasons. I have checked the log and this is not a question of multiple failed login attempts. The log will state:

    Login attempt succeeded for username xxx from IP address

    and for the next login attempt after that:

    Login attempt failed for username xxx from IP address, the user is locked

    Does anyone have an idea as to what might go wrong?

    BR Peter

  • Niels Lynggaard 189 posts 546 karma points
    Mar 06, 2018 @ 14:20
    Niels Lynggaard

    I'm experiencing this as well on Umbraco 7.5.1

  • M 40 posts 262 karma points
    Dec 12, 2018 @ 10:20

    Did you ever solve this? I'm getting the same on a 7.5.10 site. Seems to be just one user on this one site.

  • Simon 15 posts 85 karma points
    Dec 12, 2018 @ 10:29

    i'm also getting this error. Running 7.3

    But its only a specific user

  • Niels Lynggaard 189 posts 546 karma points
    Dec 12, 2018 @ 14:23
    Niels Lynggaard

    There was a bug in certain versions of umbraco where the number of unsuccesfull login attempts wasn't reset to 0 when user actually was able to log in..

    You can try to have a look at the user-tables in the database and set the number of failed login attempts to 0 for that user.

    Otherwise you may want to upgrade your website to latest v7.

    Cheers, Niels

  • M 40 posts 262 karma points
    Dec 13, 2018 @ 15:58

    Thanks for the replies. I discovered about the bug just after I posted. Time for an upgrade! (or people could just remember their passwords...)

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