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  • Marlene 3 posts 73 karma points
    May 15, 2018 @ 14:13
    Marlene
    0

    Unable to reset admin acccess

    We have a site with an umbraco CMS and while we have a generic user login, the person with admin login left the company and we are not able to reset the admin user (which also means we are not able to access / update global elements on the site). Any ideas on how to reset admin access?

  • Richard Thompson 83 posts 258 karma points
    May 15, 2018 @ 14:18
    Richard Thompson
    1

    If you have access to the database you could change the email address used to your own and then follow the password reset.

  • Marlene 3 posts 73 karma points
    May 15, 2018 @ 14:31
    Marlene
    0

    when I login I can only see my login under the users - no visibility to the admin login. I can see that the admin created my account but can't can't update his account at all.

  • Andy Butland 336 posts 1727 karma points MVP 2x c-trib
    May 15, 2018 @ 14:22
    Andy Butland
    1

    You might find this package useful too if you have access to where the site is hosted.

  • Marlene 3 posts 73 karma points
    May 15, 2018 @ 14:33
    Marlene
    0

    Thanks. Unfortunately working in a bit of a black box. I know where the DNS is hosted but not the site content / database. I think I might need to continue to try and investigate who that contact would be.

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