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  • Chris Seager 16 posts 107 karma points
    Jul 10, 2018 @ 15:09
    Chris Seager
    0

    Page Updates not showing on the website.

    Hi,

    Currently having a strange issue with only one user and was wondering if anyone has a similar problem.

    Sometimes when they make updates in Umbraco those updates are not showing when viewing the webpage. The user has cleared their cache but its has not showed their updates.

    When i log into their user account and make any changes on the same page and save and publish the website updates without any issue.

    We are using 7.10.4.

    Hope this makes sense.

    Cheers

    Chris.

  • Alex Skrypnyk 4694 posts 16791 karma points MVP 2x admin
    Jul 10, 2018 @ 22:44
    Alex Skrypnyk
    0

    Hi Chris

    Can you show how do you render a page? some code?

    Thanks,

    Alex

  • Chris Seager 16 posts 107 karma points
    Jul 12, 2018 @ 09:10
    Chris Seager
    0

    Hi Alex,

    I can show you some code if you like buts the pages are just razor files and this user is the only person having this intermittent issue.

    Everyone else can see any updates made to the page but he can't sometimes. This is kind of leaning me towards his browser settings.

    Chris.

  • Paul 107 posts 392 karma points
    Jul 11, 2018 @ 07:32
    Paul
    0

    Although not identical, we had an issue were a user would update content then it'd disappear shortly afterwards. It turned out that we had a typo in the UmbracoSettings.config file on the URL to umbraco.

    Other than that, I'd be guessing the user in question has something in their local browser/network setup which stops a library loading.

  • Alex Skrypnyk 4694 posts 16791 karma points MVP 2x admin
    Jul 18, 2018 @ 09:46
    Alex Skrypnyk
    0

    Hi Chris

    Did you find a solution? Please, share with our community.

    THanks

  • Chris Seager 16 posts 107 karma points
    Jul 18, 2018 @ 09:56
    Chris Seager
    0

    Hi Alex,

    Not found a solution yet. The issue has also fell down the priority list at the moment.

    Cheers

    Chris.

  • Simon Napper 42 posts 151 karma points
    Jul 18, 2018 @ 09:51
    Simon Napper
    0

    Is that user going through a proxy server on a company network? It might be caching files to speed up access?

  • Chris Seager 16 posts 107 karma points
    Jul 18, 2018 @ 09:58
    Chris Seager
    0

    We are on a company network but the user is the only person with the issue. He is not running through a proxy has the same setup as everyone else.

    Chris.

  • Simon Napper 42 posts 151 karma points
    Jul 18, 2018 @ 10:02
    Simon Napper
    0

    Sounds like you could be right and it's could be something to do with their browser. Do they have any add ons that might be causing an issue? What happens if they try a different browser? If it's chrome, have they tried with the developer window open and the disable cache option ticked?

  • Chris Seager 16 posts 107 karma points
    Jul 18, 2018 @ 10:08
    Chris Seager
    0

    i am awaiting the results of running the site on another browser, but will also get him use the disable cache option and have a look at any add ons installed (didn't think about add ons.)

    Will post the results after i have them.

    Chris.

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