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  • Adam Colbourne 20 posts 54 karma points
    Jul 29, 2018 @ 20:27
    Adam Colbourne
    0

    500 - Internal server error when upgrading manually

    I'm in the process of upgrading from 7.2.8 manually. Just tried to upgrade to 7.3.0 - updated the files and uploaded them - but now I get a 500 Internal Server Error (instead of getting the installer). Any suggestions?

  • Dave Woestenborghs 3504 posts 12135 karma points MVP 9x admin c-trib
    Jul 30, 2018 @ 07:18
    Dave Woestenborghs
    0

    Hi Adam,

    Anything suspicious in the logs ? These can be found in /App_Data/Logs

    Dave

  • Adam Colbourne 20 posts 54 karma points
    Jul 30, 2018 @ 12:09
    Adam Colbourne
    0

    Does this mean anything?

    2018-07-29 12:29:04,754 [14] INFO  Umbraco.Core.CoreBootManager - Umbraco 7.3.0 application starting on P3NWVPWEB075
    2018-07-29 12:29:04,817 [14] INFO  Umbraco.Core.PluginManager - Determining hash of code files on disk
    2018-07-29 12:29:04,817 [14] INFO  Umbraco.Core.PluginManager - Hash determined (took 6ms)
    2018-07-29 12:29:05,834 [14] INFO  Umbraco.Core.PluginManager - Starting resolution types of umbraco.interfaces.IApplicationStartupHandler
    2018-07-29 12:29:05,942 [14] INFO  Umbraco.Core.PluginManager - Completed resolution of types of umbraco.interfaces.IApplicationStartupHandler, found 0 (took 93ms)
    2018-07-29 12:29:06,567 [14] INFO  Umbraco.Core.PluginManager - Starting resolution types of Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter
    2018-07-29 12:29:06,567 [14] INFO  Umbraco.Core.PluginManager - Completed resolution of types of Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter, found 0 (took 0ms)
    2018-07-29 12:29:06,567 [14] INFO  Umbraco.Core.PluginManager - Starting resolution types of Umbraco.Core.PropertyEditors.IPropertyValueConverter
    2018-07-29 12:29:06,567 [14] INFO  Umbraco.Core.PluginManager - Completed resolution of types of Umbraco.Core.PropertyEditors.IPropertyValueConverter, found 0 (took 1ms)
    2018-07-29 12:29:06,567 [14] INFO  Umbraco.Core.PluginManager - Starting resolution types of Umbraco.Web.Mvc.SurfaceController
    2018-07-29 12:29:06,567 [14] INFO  Umbraco.Core.PluginManager - Completed resolution of types of Umbraco.Web.Mvc.SurfaceController, found 0 (took 1ms)
    2018-07-29 12:29:06,567 [14] INFO  Umbraco.Core.PluginManager - Starting resolution types of Umbraco.Web.WebApi.UmbracoApiController
    2018-07-29 12:29:06,582 [14] INFO  Umbraco.Core.PluginManager - Completed resolution of types of Umbraco.Web.WebApi.UmbracoApiController, found 0 (took 5ms)
    2018-07-29 12:29:06,645 [14] INFO  Umbraco.Core.PluginManager - Starting resolution types of Umbraco.Core.Media.IThumbnailProvider
    2018-07-29 12:29:06,645 [14] INFO  Umbraco.Core.PluginManager - Completed resolution of types of Umbraco.Core.Media.IThumbnailProvider, found 0 (took 1ms)
    2018-07-29 12:29:06,645 [14] INFO  Umbraco.Core.PluginManager - Starting resolution types of Umbraco.Core.Media.IImageUrlProvider
    2018-07-29 12:29:06,645 [14] INFO  Umbraco.Core.PluginManager - Completed resolution of types of Umbraco.Core.Media.IImageUrlProvider, found 0 (took 1ms)
    2018-07-29 12:29:09,552 [14] INFO  Umbraco.Core.CoreBootManager - Umbraco application startup complete (took 5318ms)
    2018-07-29 12:29:50,286 [14] INFO  Umbraco.Core.UmbracoApplicationBase - Application shutdown. Details: InitializationError
    
    _shutDownMessage=Initialization Error
    HostingEnvironment initiated shutdown
    HostingEnvironment caused shutdown
    
    _shutDownStack=   at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
       at System.Environment.get_StackTrace()
       at System.Web.Hosting.HostingEnvironment.InitiateShutdownInternal()
       at System.Web.Hosting.HostingEnvironment.InitiateShutdownWithoutDemand()
       at System.Web.HttpRuntime.ShutdownAppDomain(String stackTrace)
       at System.Web.HttpRuntime.AppDomainShutdownTimerCallback(Object state)
       at System.Threading.TimerQueueTimer.CallCallbackInContext(Object state)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.TimerQueueTimer.CallCallback()
       at System.Threading.TimerQueueTimer.Fire()
       at System.Threading.TimerQueue.FireNextTimers()
       at System.Threading.TimerQueue.AppDomainTimerCallback()
    
  • Dave Woestenborghs 3504 posts 12135 karma points MVP 9x admin c-trib
    Jul 30, 2018 @ 12:13
    Dave Woestenborghs
    1

    Hi Adam,

    Maybe you can set your log level to DEBUG to get more information.

    Dave

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Aug 02, 2018 @ 19:11
    Jan Skovgaard
    0

    Hi Adam

    Just a few additions to Dave's question above.

    I trust you have read the 7.3.0 specific upgrade instructions carefully? https://our.umbraco.com/documentation/Getting-Started/Setup/Upgrading/version-specific#version-730

    Also are you upgrading through Nuget or do you do it manually?

    Do you have some custom packages or maybe some 3rd party packages that might not work with the 7.3.0 version for some reason?

    /Jan

  • Adam Colbourne 20 posts 54 karma points
    Aug 02, 2018 @ 19:21
    Adam Colbourne
    0

    Hi Jan,

    • I'm upgrading manually.
    • I've been through the version specific instructions, and I was fairly certain I covered everything.
    • To my knowledge there are no custom or 3rd party packages installed.
  • Paul Wright (suedeapple) 277 posts 704 karma points
    Aug 02, 2018 @ 20:07
    Paul Wright (suedeapple)
    0

    What files have you changed? List them out on here.....

    Also, if you are getting an error 500, you might want to change the customerrors to OFF and debugging to true, in your web.config

  • Adam Colbourne 20 posts 54 karma points
    Aug 03, 2018 @ 12:32
    Adam Colbourne
    0

    Hi Paul,

    Looks like files I would have changed would have been...

    • Replacing bin, Umbraco, and Umbraco_Client folders

    • Modifying web.config

    • Modifying applications, ClientDependency, Dashboard, EmbeddedMedia, log4net, tinyMceConfig, trees, and umbracoSettings in the Config folder

    I think that's it, anyways.

  • Dan Diplo 1554 posts 6205 karma points MVP 6x c-trib
    Aug 03, 2018 @ 12:52
    Dan Diplo
    2

    Do as Dave suggests and go into /config/log4net.config and change

    <priority value="Info" />
    

    to

    <priority value="Debug" />
    

    and then check the logs in App_Data

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