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  • Shahzad Ahamad 40 posts 170 karma points
    Jul 31, 2018 @ 07:38
    Shahzad Ahamad
    0

    Exception during installing DiploTraceLogViewer

    Hi All,

    I tried installing DiploTraceLogViewer as UmbracoTraceLogs were not getting created on my server. But during the installation, it threw an exception and now I can't access back-office tree.

    enter image description here

    As you can see the tree on the left side is gone.

    It is giving below error.

    Access to the path 'F:\blabla\config\trees.config' is denied.

    As the tree is gone I can't uninstall the package from back-office

    But I saw a post on the forum where the guy also faced the same issue and he was able to fix the issue by manually uninstalling the package.

    Here is the link

    Can anyone please suggest me how to delete a package manually.

    I am using umbraco 7.4.1

    Any help would be appreciable.

    Thank you

  • Søren Gregersen 122 posts 635 karma points c-trib
    Jul 31, 2018 @ 08:05
    Søren Gregersen
    0

    Manual uninstall means removing the files installed by the package :-)

    The error was most likely caused by the file-permissions on your server. Have a look at this: https://our.umbraco.com/documentation/getting-started/setup/server-setup/permissions

    You should be able to just revert the config files, and then be running again.

  • Shahzad Ahamad 40 posts 170 karma points
    Jul 31, 2018 @ 09:12
    Shahzad Ahamad
    0

    Hi Soren,

    Thanks for the response, I was able to fix this issue by removing the dll from the bin folder.

    Also UmbracoTraceLogs are not getting created in the logs folder can it be also due to the permission issue?

  • Alex Skrypnyk 4734 posts 16971 karma points MVP 2x admin c-trib
    Jul 31, 2018 @ 09:01
    Alex Skrypnyk
    0

    Hi Shahzad

    Did you set up right files and folders permissions?

    Have a look what permissions should be set: https://our.umbraco.com/Documentation/Getting-Started/Setup/Server-Setup/permissions

    Thanks,

    Alex

  • Shahzad Ahamad 40 posts 170 karma points
    Jul 31, 2018 @ 09:40
    Shahzad Ahamad
    0

    Hi Alex,

    If I give full control to IUSR, Will it resolve the issue. As even trace logs are not getting created on my server. I think this is because some access issue.

    Thank you

  • Alex Skrypnyk 4734 posts 16971 karma points MVP 2x admin c-trib
    Aug 09, 2018 @ 13:19
    Alex Skrypnyk
    0

    Hi Shahzad

    Did you solve the issue?

    Alex

  • Shahzad Ahamad 40 posts 170 karma points
    Aug 10, 2018 @ 16:50
    Shahzad Ahamad
    0

    Yes i resolved it by giving access to apppool. Thank you

  • Alex Skrypnyk 4734 posts 16971 karma points MVP 2x admin c-trib
    Jul 31, 2018 @ 09:47
    Alex Skrypnyk
    0

    Yes, it looks like access issue.

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