User email address not loading and can't be changed in 7.12.3 in Internet Explorer
Hi, I recently upgraded a v7.6.5 install to 7.12.3 and now I can't edit User details because the email field is always flagged as invalid. I have tested this on a completely new 7.12.3 install and it is also the case. This only seems to be an issue in IE and works as expected in Chrome. Unfortunately this is an Intranet site with AD integration and the users all use IE.
I am able to create a new user with an email address but when I go to edit that user the email address does not display (see screenshot below)
When I do put in an email address and try and save, it is just flagged as invalid (see screenshot below)
I have checked the umbracoUser table and the email address is there so why is it not loading?
Are you getting any errors in the developer console in Internet Explorer?
If things are loading in the back office like that, it is often a javascript orientated issue, particularly with IE. It would be useful to know what version of IE you are using as well so compatibility can be checked.
There were some updates that caused JS issues for people at version 7.7 and 7.10 (I think), could be worth bumping the version number for Client Dependency and seeing if that resolves it. Else it will probably need further investigation :-)
I've not heard of anyone else having this sort of issue in 7.12.3. If you spin up a completely clean umbraco 7.12.3 site do you get the same issue?
User email address not loading and can't be changed in 7.12.3 in Internet Explorer
Hi, I recently upgraded a v7.6.5 install to 7.12.3 and now I can't edit User details because the email field is always flagged as invalid. I have tested this on a completely new 7.12.3 install and it is also the case. This only seems to be an issue in IE and works as expected in Chrome. Unfortunately this is an Intranet site with AD integration and the users all use IE.
I am able to create a new user with an email address but when I go to edit that user the email address does not display (see screenshot below)
When I do put in an email address and try and save, it is just flagged as invalid (see screenshot below)
I have checked the umbracoUser table and the email address is there so why is it not loading?
Hi Pete,
Are you getting any errors in the developer console in Internet Explorer?
If things are loading in the back office like that, it is often a javascript orientated issue, particularly with IE. It would be useful to know what version of IE you are using as well so compatibility can be checked.
Thanks,
Nik
Hi Nik
Thanks for your response
No, there are no console errors in IE. I am using IE v11 (Version: 11.0.9600.19080, Update versions: 11.0.70).
I do notice as well now that the User's names are not loading in the tree in the right pane as they used to - which may or may not be related.
This had been working fine up until the Umbraco 7.12.3 upgrade and still works okay in 7.6.5 on other machines in IE.
Hi Pete,
There were some updates that caused JS issues for people at version 7.7 and 7.10 (I think), could be worth bumping the version number for Client Dependency and seeing if that resolves it. Else it will probably need further investigation :-)
I've not heard of anyone else having this sort of issue in 7.12.3. If you spin up a completely clean umbraco 7.12.3 site do you get the same issue?
Hi Nik, yes I get the same issue with a completely new install
is working on a reply...