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  • RIchard 9 posts 109 karma points
    16 days ago
    RIchard
    0

    Entire site has a 503 error

    I am not sure how to go about even debugging this. Our host had an error on their server and our site went down. They appear to have fixed the issue on their side and not the entire site has an "HTTP Error 503. The service is unavailable." message. I cannot load any page even the back end. Nothing I do seems to make any difference.

    This is the final message in the error log but this was hours ago and reloading the page does not add any additional errors to the log.

    2018-12-02 13:46:03,170 [P21200/D2/T1] INFO  Umbraco.Core.CoreBootManager - Umbraco 7.7.8 application starting on HELA
     2018-12-02 13:46:03,170 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Determining hash of code files on disk
     2018-12-02 13:46:03,185 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Hash determined (took 9ms)
     2018-12-02 13:46:03,232 [P21200/D2/T1] INFO  Umbraco.Core.MainDom - Acquiring MainDom...
     2018-12-02 13:46:03,232 [P21200/D2/T1] INFO  Umbraco.Core.MainDom - Acquired MainDom.
     2018-12-02 13:46:03,232 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.IDiscoverable
     2018-12-02 13:46:03,295 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.IDiscoverable (took 63ms)
     2018-12-02 13:46:03,295 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.IApplicationStartupHandler
     2018-12-02 13:46:03,295 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.IApplicationStartupHandler (took 1ms)
     2018-12-02 13:46:03,326 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.IDiscoverable
     2018-12-02 13:46:03,326 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.IDiscoverable (took 0ms)
     2018-12-02 13:46:03,326 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter
     2018-12-02 13:46:03,326 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter (took 0ms)
     2018-12-02 13:46:03,326 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.IDiscoverable
     2018-12-02 13:46:03,326 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.IDiscoverable (took 0ms)
     2018-12-02 13:46:03,326 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving Umbraco.Core.PropertyEditors.IPropertyValueConverter
     2018-12-02 13:46:03,326 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved Umbraco.Core.PropertyEditors.IPropertyValueConverter (took 1ms)
     2018-12-02 13:46:03,342 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.IDiscoverable
     2018-12-02 13:46:03,342 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.IDiscoverable (took 0ms)
     2018-12-02 13:46:03,342 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving Umbraco.Web.Mvc.SurfaceController
     2018-12-02 13:46:03,342 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved Umbraco.Web.Mvc.SurfaceController (took 0ms)
     2018-12-02 13:46:03,342 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.IDiscoverable
     2018-12-02 13:46:03,342 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.IDiscoverable (took 0ms)
     2018-12-02 13:46:03,342 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving Umbraco.Web.WebApi.UmbracoApiController
     2018-12-02 13:46:03,342 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved Umbraco.Web.WebApi.UmbracoApiController (took 0ms)
     2018-12-02 13:46:05,185 [P21200/D2/T1] INFO  Umbraco.Core.DatabaseContext - CanConnect = True
     2018-12-02 13:46:05,373 [P21200/D2/T1] INFO  Umbraco.Web.Cache.CacheRefresherEventHandler - Initializing Umbraco internal event handlers for cache refreshing
     2018-12-02 13:46:05,404 [P21200/D2/T1] INFO  Umbraco.Forms.Core.Cache.CacheEventHandler - Initializing Umbraco Forms Events to trigger Cache Refreshers
     2018-12-02 13:46:06,842 [P21200/D2/T1] INFO  Umbraco.Web.Search.ExamineEvents - Initializing Examine and binding to business logic events
     2018-12-02 13:46:06,842 [P21200/D2/T1] INFO  Umbraco.Web.Search.ExamineEvents - Adding examine event handlers for index providers: 3
     2018-12-02 13:46:06,857 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.IDiscoverable
     2018-12-02 13:46:06,857 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.IDiscoverable (took 0ms)
     2018-12-02 13:46:06,857 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolving [Umbraco.Core.Persistence.Mappers.MapperForAttribute]Umbraco.Core.Persistence.Mappers.BaseMapper
     2018-12-02 13:46:06,857 [P21200/D2/T1] INFO  Umbraco.Core.PluginManager - Resolved [Umbraco.Core.Persistence.Mappers.MapperForAttribute]Umbraco.Core.Persistence.Mappers.BaseMapper (took 0ms)
     2018-12-02 13:46:06,967 [P21200/D2/T1] INFO  Umbraco.Core.CoreBootManager - Umbraco application startup complete (took 3895ms)
     2018-12-02 13:46:06,967 [P21200/D2/T1] INFO  Umbraco.Web.ExamineStartup - Forcing index InternalIndexSet to be unlocked since it was left in a locked state
     2018-12-02 13:46:06,982 [P21200/D2/T1] INFO  Umbraco.Web.ExamineStartup - Forcing index ExternalIndexSet to be unlocked since it was left in a locked state
     2018-12-02 13:46:07,326 [P21200/D2/T12] INFO  Umbraco.Core.Sync.ApplicationUrlHelper - New ApplicationUrl detected: [website_url]:80/umbraco
     2018-12-02 13:46:07,326 [P21200/D2/T12] INFO  Umbraco.Core.Sync.ApplicationUrlHelper - ApplicationUrl: [website_url]:80/umbraco (UmbracoModule request)
     2018-12-02 13:47:47,530 [P21200/D2/T5] INFO  umbraco.content - Load Xml from file...
     2018-12-02 13:47:47,546 [P21200/D2/T5] INFO  umbraco.content - Loaded Xml from file.
     2018-12-02 13:47:47,827 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.IDiscoverable
     2018-12-02 13:47:47,827 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.IDiscoverable (took 0ms)
     2018-12-02 13:47:47,827 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.ICacheRefresher
     2018-12-02 13:47:47,827 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.ICacheRefresher (took 0ms)
     2018-12-02 13:47:50,296 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.IDiscoverable
     2018-12-02 13:47:50,296 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.IDiscoverable (took 0ms)
     2018-12-02 13:47:50,296 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolving Umbraco.Core.PropertyEditors.IParameterEditor
     2018-12-02 13:47:50,296 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolved Umbraco.Core.PropertyEditors.IParameterEditor (took 0ms)
     2018-12-02 13:47:52,780 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolving umbraco.interfaces.IDiscoverable
     2018-12-02 13:47:52,780 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolved umbraco.interfaces.IDiscoverable (took 0ms)
     2018-12-02 13:47:52,780 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolving Umbraco.Core.Deploy.IServiceConnector
     2018-12-02 13:47:52,780 [P21200/D2/T5] INFO  Umbraco.Core.PluginManager - Resolved Umbraco.Core.Deploy.IServiceConnector (took 0ms)
     2018-12-02 13:47:53,717 [P21200/D2/T5] INFO  Umbraco.Core.Publishing.PublishingStrategy - Content 'Adverts Sidebar' with Id '10633' has been published.
      2018-12-02 13:47:55,999 [P21200/D2/T11] ERROR Umbraco.Core.UmbracoApplicationBase - Unhandled exception in AppDomain (terminating)
    System.IndexOutOfRangeException: Index of bound 0
       at Lucene.Net.Util.BitVector.GetAndSet(Int32 bit)
       at Lucene.Net.Index.SegmentReader.DoDelete(Int32 docNum)
       at Lucene.Net.Index.IndexReader.DeleteDocument(Int32 docNum)
       at Lucene.Net.Index.DocumentsWriter.ApplyDeletes(IndexReader reader, Int32 docIDStart)
       at Lucene.Net.Index.DocumentsWriter.ApplyDeletes(SegmentInfos infos)
       at Lucene.Net.Index.IndexWriter.ApplyDeletes()
       at Lucene.Net.Index.IndexWriter.DoFlushInternal(Boolean flushDocStores, Boolean flushDeletes)
       at Lucene.Net.Index.IndexWriter.DoFlush(Boolean flushDocStores, Boolean flushDeletes)
       at Lucene.Net.Index.IndexWriter.PrepareCommit(IDictionary`2 commitUserData, Boolean internal_Renamed)
       at Lucene.Net.Index.IndexWriter.Commit(IDictionary`2 commitUserData)
       at Examine.LuceneEngine.Providers.LuceneIndexer.IndexCommiter.TimerRelease()
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.TimerQueueTimer.CallCallback()
       at System.Threading.TimerQueueTimer.Fire()
       at System.Threading.TimerQueue.FireNextTimers()
     2018-12-02 13:47:55,999 [P21200/D2/T12] ERROR Umbraco.Core.UmbracoApplicationBase - Unhandled exception in AppDomain (terminating)
    System.IndexOutOfRangeException: Index of bound 0
       at Lucene.Net.Util.BitVector.GetAndSet(Int32 bit)
       at Lucene.Net.Index.SegmentReader.DoDelete(Int32 docNum)
       at Lucene.Net.Index.IndexReader.DeleteDocument(Int32 docNum)
       at Lucene.Net.Index.DocumentsWriter.ApplyDeletes(IndexReader reader, Int32 docIDStart)
       at Lucene.Net.Index.DocumentsWriter.ApplyDeletes(SegmentInfos infos)
       at Lucene.Net.Index.IndexWriter.ApplyDeletes()
       at Lucene.Net.Index.IndexWriter.DoFlushInternal(Boolean flushDocStores, Boolean flushDeletes)
       at Lucene.Net.Index.IndexWriter.DoFlush(Boolean flushDocStores, Boolean flushDeletes)
       at Lucene.Net.Index.IndexWriter.PrepareCommit(IDictionary`2 commitUserData, Boolean internal_Renamed)
       at Lucene.Net.Index.IndexWriter.Commit(IDictionary`2 commitUserData)
       at Examine.LuceneEngine.Providers.LuceneIndexer.IndexCommiter.TimerRelease()
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.TimerQueueTimer.CallCallback()
       at System.Threading.TimerQueueTimer.Fire()
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()
    
  • Matt 125 posts 326 karma points
    15 days ago
    Matt
    0

    What sort of hosting is it? Are you able to restart the app pool?

  • RIchard 9 posts 109 karma points
    14 days ago
    RIchard
    0

    I am not able to personally but I can request it. I got some information from our hosts. Our domain is using more server resources than allotted to it. This is causing the application pool to get stopped. So My thought is either our hosting environment is insufficient (Which shouldn't be the case, it is just a normal website) or I am doing something dumb.

    When the app pool is restarted the site works for a short amount of time but breaks again.

  • RIchard 9 posts 109 karma points
    14 days ago
    RIchard
    100

    For anyone that finds this, I deleted all cache files. Restarted the app pool and the site just appears to be working now. I assume there was an error in the cache files. I assume the error came about when the host's server went down.

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