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  • Gibran Shah 18 posts 109 karma points
    1 week ago
    Gibran Shah
    0

    Video asking me to log in when I'm already logged in

    Hello,

    I just signed up for an account on umbraco.tv so that I can watch the tutorial videos. I paid $20 US. However, I'm not able to watch the videos. When I select a video to watch, I see this:

    enter image description here

    But I'm already logged in. When I click on Log in, I'm taken to https://umbraco.tv/ where, again, it seems like I'm already logged in. I search for the video in the search bar, find it, click on it, and I'm taken right back to the first page where it's asking me to log in to see the video.

    Anybody else have this problem? Did I waste my money?

  • Steve Morgan 1006 posts 3080 karma points c-trib
    1 week ago
    Steve Morgan
    1

    Hi Gibran,

    The core team don't always see these forum posts. I think you should use the contact form. The support team are super quick to respond usually.

    https://umbraco.com/contact-us/

    And you haven't wasted your money - Umbraco aren't like that :)

  • Gibran Shah 18 posts 109 karma points
    1 week ago
    Gibran Shah
    0

    Thanks Steve,

    I have contacted support and they got back to me saying there was a glitch in my sign up. They fixed the problem and I am able to view the videos now.

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