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  • Harsheet 71 posts 302 karma points
    Apr 26, 2019 @ 01:12
    Harsheet
    0

    The index cannot be read and will need to be rebuilt

    Hello,

    I am trying to rebuild the indexes from the Examine Management Dashboard in backoffice, but I am always getting this error

    The index cannot be read and will need to be rebuilt

    I checked the index files in App_data folder, they get changed when I click Rebuild index for one of the indexes. And also I do not get any error in the api call as well (as checked in Network tab of Chrome).

    But not sure why I am still getting the red error.

    Please check the screenshot attached.

    Any help would be greatly appreciated

    Thanks

    enter image description here

  • Lachlann 344 posts 626 karma points
    Jun 17, 2019 @ 09:02
    Lachlann
    0

    Hey Harsheet, Did you ever get anywhere with this, we are having the same problem it seems:

    https://our.umbraco.com/forum/using-umbraco-and-getting-started/97733-examine-dashboard-issue

  • Harsheet 71 posts 302 karma points
    Jun 17, 2019 @ 11:42
    Harsheet
    0

    Hey No, we are still having this issue. We are using 7.11.1.

  • Lachlann 344 posts 626 karma points
    Jun 17, 2019 @ 19:42
    Lachlann
    0

    Hey Harsheet,

    We found our issue, it turns out the code we had inherited had implemented a custom JSON de-serializer which was de-serialising everything to lowercase, this was breaking a lot of things in the backend of Umbraco.

    We got to the bottom of this by noticing the JSON returned by the examine update did not match what the view was expecting.

    Hope this helps.

    Best Lachlann

  • Harsheet 71 posts 302 karma points
    Jun 17, 2019 @ 23:16
    Harsheet
    0

    Oh wow, that could be a hint for us as well. Thanks for letting me know.

    Highly appreciate!

  • Andriy 2 posts 92 karma points
    Apr 13, 2020 @ 20:46
    Andriy
    0

    Hey There! Did you found the reason on your side?

    We've met the same issue...

    Thanks!

  • Alex Skrypnyk 6163 posts 24143 karma points MVP 8x admin c-trib
    Apr 14, 2020 @ 21:59
    Alex Skrypnyk
    0

    Hi Andriy

    What the problem with your installation? Can you check file and folders permissions? Maybe Umbraco log? Did it work and stopped or?

    Thanks, Oleksandr Skrypnyk

  • Andriy 2 posts 92 karma points
    Apr 21, 2020 @ 09:43
    Andriy
    100

    Hey Alex!

    We've checked a log files and found that it was an access issue. Thanks for advice and have a great day!

    Best Regards, Andriy

  • Alex Skrypnyk 6163 posts 24143 karma points MVP 8x admin c-trib
    Apr 21, 2020 @ 09:48
    Alex Skrypnyk
    0

    Hey AndriyKo

    You are always welcome and have a great day too.

    Thanks,

    Alex

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