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  • Pauline Lynch 2 posts 83 karma points
    Jun 07, 2019 @ 04:10
    Pauline Lynch
    0

    Unable to access my website

    Hi I am wondering if anyone can help - my website was set up a few years ago by a developer using Umbraco. I have tried over the last few days to access my site. I know that I am putting in the correct address, but am told that I "can't access that page" - so I can't even put in my password. Does anyone have an idea of how to get back into my site. I have tried contacting the web developer, but have had no reply so far. I don't know which version of Umbraco I am using. Thank you Pauline

  • Brandon Osborne 37 posts 160 karma points c-trib
    Jun 07, 2019 @ 07:32
    Brandon Osborne
    100

    Hi Pauline,

    You should most likely be able to reset your Umbraco password, but I will need to know the version of Umbraco that you are using. What is the URL to your website? Feel free to send me a message from coderpro.net, as you may not want to publically share everything we'll have to talk about

  • Brandon Osborne 37 posts 160 karma points c-trib
    Jun 07, 2019 @ 08:51
    Brandon Osborne
    0

    I was able to figure out your domain from your logo. It looks like you are running an older version of Umbraco version 7 & you are hosted at digitalpacific.com.au. Do you have access to that account? If not, you're pretty much dead in the water.

  • Jason Prothero 414 posts 1222 karma points c-trib
    Jun 07, 2019 @ 16:14
    Jason Prothero
    0

    Generally, you go to your website and add /umbraco to the end of the url and that will get you to the login page.

    Are you able to access that page?

  • Brandon Osborne 37 posts 160 karma points c-trib
    Jun 07, 2019 @ 16:48
    Brandon Osborne
    0

    She can access it (even I can access it). Her problem is that she's locked out. As you prolly already know you can "hack" your way in if you have database access, but as yet she's not responding whether or not she has access.

  • Pauline Lynch 2 posts 83 karma points
    Jun 16, 2019 @ 03:56
    Pauline Lynch
    1

    Hi Brandon Sorry - I thought I had replied to you. My website developer did contact me and apparently I was using the old login address. Thanks for your help. Regards Pauline

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