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  • Jay Mehar 9 posts 79 karma points
    18 days ago
    Jay Mehar
    0

    Umbraco website fails to send SMS via Twilio

    Hi Umbraco Devs

    Wondering if anyone could help debug my issue.

    I'm new to Umbraco, though last year I inherited a clients Umbraco website (recruitment site aimed at schools/teachers) from a UK web agency, so the design and dev was not myself.

    I successfully managed to migrate the whole site to new hosting and got the connection strings working in web.config etc.

    The site allows schools to create a job, set job requirements and query the database of registered users, before posting an email and SMS notification to the suitable matches found.

    This was all working fine early last year March 2018 when I tested with dummy vacancies and dummy registered users. Fast forward to Aug/Sep 2019 and it seems the SMS notifications are not being sent at all whilst the emails are. Our hosting company confirm all ISS server settings are up to date and no errors are found.

    The sms service we use is Twilio, again I didn't build the site so don't know where or how it connects to the Twilio REST API. Even more frustrating is there are no error logs on the hosting server or in the Twilio account logs to suggest Twilio is not connecting.

    Anyone with any idea how to investigate would be much appreciated.

    regards

    Jay

  • Jay Mehar 9 posts 79 karma points
    1 week ago
    Jay Mehar
    0

    Hi Devs

    Can anyone shed some light on this please?

    regards

    Jay

  • Nik 1134 posts 4700 karma points MVP 2x c-trib
    1 week ago
    Nik
    0

    Hi Jay,

    Erm, it's actually really hard to help with this without seeing the code of the site. You'd need to identify what code in your site is integrated with the Twillio API, then debug that behaviour.

    Things to check would be, API keys etc. To start with. Secondly check the Twillio account has sufficient funds on it as well.

    Nik

  • AddWeb Solution Pvt. Ltd 28 posts 160 karma points
    4 days ago
    AddWeb Solution Pvt. Ltd
    0

    Hi Jay,

    The first thing to check definitely is that your twillo account is working. Check the configuration keys for the same.

    Have you changed any hosting or configuration details?

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