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  • Naveed Ali 146 posts 401 karma points
    Oct 06, 2019 @ 13:36
    Naveed Ali

    I have done both these steps: See -

    Next step is to use a SMTP server to send the emails out from Umbraco. What you need is go to the web.config file and add the SMTP settings like this

    I am using SendGrid as the SMTP service

    I have set up a basic Umbraco form and when I press submit it does nothing. It does not send en email or say thank you etc upon submission

    Having an absolute nightmare with this.

    Is there something I am missing on setting the SMTP service up within umbraco?


  • Naveed Ali 146 posts 401 karma points
    Oct 06, 2019 @ 14:00
    Naveed Ali

    Also I like to add I have set it up for Merchello notifications and they work fine. So i know it is not the SMTP service

  • Søren Gregersen 329 posts 1356 karma points MVP 2x c-trib
    Oct 06, 2019 @ 21:26
    Søren Gregersen

    From what you describe it seems like your forms are not being submitted.

    You should take a look at that first, since you wont get an e-mail-workflow running when forms are not submitted correct.

    Are there any errors in your logs?

  • Amir Khan 1020 posts 2120 karma points
    Oct 07, 2019 @ 22:21
    Amir Khan

    Did you add the scripts below to your template, assuming you're using the Umbraco Foms package? I've had issues where I've forgotten.

    Some version of jQuery along with these two:

    <script src=""></script>
    <script src=""></script>
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