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  • Paul de Quant 388 posts 1451 karma points
    Oct 10, 2019 @ 07:22
    Paul de Quant
    0

    PNGs appearing as black tiles in Media Section

    Hi,

    I'm using Umbraco 8.1.5 and I've noticed that when I upload a PNG file to the media section, the thumbnail shows as a black tile in the list view, but when I click the asset itself to view more details I can see the image fine.

    Then when I select the image to show on a page, it shows as black tile again.

    Has anyone else had this issue and is this a bug or some config that needs tweaking for PNG support.

    Thanks Paul

  • Nik 1366 posts 5994 karma points MVP 3x c-trib
    Oct 10, 2019 @ 07:50
    Nik
    0

    Hi Paul,

    Are you running your site in Azure / using Azure Blob Storage for media?

    Nik

  • Paul de Quant 388 posts 1451 karma points
    Oct 10, 2019 @ 08:00
    Paul de Quant
    0

    yes, I am.

  • Nik 1366 posts 5994 karma points MVP 3x c-trib
    Oct 10, 2019 @ 08:05
    Nik
    0

    It's an issue with Image Processor with no known fix:

    https://github.com/JimBobSquarePants/ImageProcessor/issues/747 https://github.com/JimBobSquarePants/ImageProcessor/issues/713

    https://github.com/JimBobSquarePants/ImageProcessor#roadmap

    Sorry to not have better news.

    Nik

  • Paul de Quant 388 posts 1451 karma points
    Oct 10, 2019 @ 08:10
    Paul de Quant
    0

    Hi Nik,

    Thanks for getting back to me. This is a real shame, guess I'll have to get the client to stick with JPGS instead and block the upload of PNGs.

    Cheers

    Paul

  • Nik 1366 posts 5994 karma points MVP 3x c-trib
    Oct 10, 2019 @ 08:15
    Nik
    0

    Yeah, it's a bit of a nightmare tbh. We've had it on 4 sites now and it's just a pain especially when you want transparent images for things.

    What's even stranger is that you'll find "some" pngs work but not all.

  • Alex Skrypnyk 5834 posts 22246 karma points MVP 4x admin c-trib
    1 week ago
    Alex Skrypnyk
    0

    I'm seeing the issue with jpgs, strange enough but jpgs are displaying as a black box, any idea?

    Umbraco 7.15.4

  • Thomas 201 posts 448 karma points
    1 week ago
    Thomas
    0

    Are you using slimsy ?

    like this furtherOptions:"&format=jpeg&bgcolor=fff")

    Converting a png to jpg ? That if bgcolor not added will give black bars

  • Alex Skrypnyk 5834 posts 22246 karma points MVP 4x admin c-trib
    1 week ago
    Alex Skrypnyk
    0

    Hi Thomas

    I see the black box in the back office.

    Thanks,

    Alex

  • Alex Skrypnyk 5834 posts 22246 karma points MVP 4x admin c-trib
    1 week ago
    Alex Skrypnyk
    0

    As you see an image shows as a black box in the media section. And it's happening only with jpg files

    enter image description here

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