Error while extracting Umbraco data
This environment encountered an error while trying to extract Umbraco data, during a previous deployment
The environment contains a deploy-failure marker file, which indicates that extraction of Umbraco data, faulted on a previous deployment. To move forward, ensure that all templates, document types etc. are properly saved, and that you dont have duplicated .courier files in the data folder.
You can find more help by checking the offical troubleshooting documentation or by contacting support
Error Message
Could not get master template with id c53fe114-dbaa-469d-ad69-5e43bf26f76f.
When I've seen this before it has been due to a template being created in more than one environment with the same alias. I.e., a template with the alias master may have been created in both your local and dev environments but, since each item is assigned a unique ID there is a mis-match when Deploy is looking for the template using the ID. The confusing part is that the actual template file (in ~/views/master.cshtml) can be identical in all environments but the ID is different, so Deploy can't find it. The error you provided is consistent with this:
Could not get master template with id c53fe114-dbaa-469d-ad69-5e43bf26f76f.
To confirm is this is the case for you, try a schema deployment. Make a small change to a file and commit to git (not the template file in question though), then do a schema deploy using git push. If you see a schema mis-match message you know you're on the right track and can follow the docs here to help get things straightened out:
Umbraco cloud deployment issue
Hello
We are tried all options to fix this but......
Error while extracting Umbraco data This environment encountered an error while trying to extract Umbraco data, during a previous deployment
The environment contains a deploy-failure marker file, which indicates that extraction of Umbraco data, faulted on a previous deployment. To move forward, ensure that all templates, document types etc. are properly saved, and that you dont have duplicated .courier files in the data folder.
You can find more help by checking the offical troubleshooting documentation or by contacting support
Error Message Could not get master template with id c53fe114-dbaa-469d-ad69-5e43bf26f76f.
Have you tried contacting Umbraco Cloud support?
Regards, Magnus
Yes I am talking to them but still they couldn't a solution.
Hi Noor -
When I've seen this before it has been due to a template being created in more than one environment with the same alias. I.e., a template with the alias
mastermay have been created in both your local and dev environments but, since each item is assigned a unique ID there is a mis-match when Deploy is looking for the template using the ID. The confusing part is that the actual template file (in~/views/master.cshtml) can be identical in all environments but the ID is different, so Deploy can't find it. The error you provided is consistent with this:Could not get master template with id c53fe114-dbaa-469d-ad69-5e43bf26f76f.To confirm is this is the case for you, try a schema deployment. Make a small change to a file and commit to git (not the template file in question though), then do a schema deploy using
git push. If you see aschema mis-matchmessage you know you're on the right track and can follow the docs here to help get things straightened out:https://our.umbraco.com/documentation/Umbraco-Cloud/Troubleshooting/Deployments/Schema-Mismatches/
If that's not it, perhaps you can post back here the contents of the detailed error message?
-Paul
is working on a reply...