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  • Nathan Sleigh 109 posts 352 karma points
    Jan 04, 2016 @ 10:41
    Nathan Sleigh
    1

    Analytics not showing

    Hi all,

    I have analytics installed on a site but it isn't showing in the left column. I have gone in the users section and there isn't a check box for it either. So I cant select it to show.

    I have tried uninstalling it and then reinstalling it as well.

    Im just wondering if there is any way to get it to work?

    Nathan

  • Dennis Aaen 4392 posts 17761 karma points admin hq c-trib
    Jan 04, 2016 @ 10:47
    Dennis Aaen
    1

    Hi Nathan,

    What you need to do, is to go to the users section, if you have access to this section, click on your user, and add a tick in the Analytics section.

    After this try refresh your browser, and you should now see the analytics section.

    Hope this helps,

    /Dennis

  • Nathan Sleigh 109 posts 352 karma points
    Jan 04, 2016 @ 10:53
    Nathan Sleigh
    0

    Hi Dennis,

    Thats the problem though, I dont have this button.

    Below are all the options I have.

    enter image description here

    Nathan

  • Dennis Aaen 4392 posts 17761 karma points admin hq c-trib
    Jan 04, 2016 @ 10:55
    Dennis Aaen
    0

    Hi Nathan,

    Could this be that the package is not correctly installed into your Umbraco installation, could you please check that is in the list of the installed packages in the developer section.

    If so you could try uninstall it and then re-install the package.

    Hope this helps,

    /Dennis

  • Nathan Sleigh 109 posts 352 karma points
    Jan 04, 2016 @ 11:24
    Nathan Sleigh
    0

    Dennis,

    I have tried doing as you have said and the check box button hasn't come back. I also tried this on a local fresh install of the version i am using (7.3.1) on my site and when initially installing it, the button was there but once uninstalling and then re-installing the check box button then disappears.

    Its as if there is a problem with the uninstall.

    Nathan

  • Dennis Aaen 4392 posts 17761 karma points admin hq c-trib
    Jan 04, 2016 @ 12:29
    Dennis Aaen
    101

    Hi Nathan,

    Could you please check that you have this line below in the trees.config file. You will find the config file in the /config folder.

      <add initialize="true" sortOrder="0" alias="analyticsTree" application="analytics" title="Analytics" iconClosed="icon-folder" iconOpen="icon-folder-open" type="Analytics.Controllers.AnalyticsTreeController, Analytics" />
    

    And also please check that you have this line

      <add alias="analytics" name="Analytics" icon="icon-pulse" sortOrder="8" />
    

    In the applications.config file, you will also find this file in the /config folder.

    Hope this helps,

    /Dennis

  • Nathan Sleigh 109 posts 352 karma points
    Jan 04, 2016 @ 12:47
    Nathan Sleigh
    0

    Dennis,

    Thank you. It was the second one that was missing. The first was still there but the second one wasn't.

    Thank you,

    Nathan

  • Guy Malfait 23 posts 74 karma points
    Feb 12, 2016 @ 12:10
    Guy Malfait
    0

    I had the same problem, and this solution worked for me. I did have to restart the server, though (maybe that bit was a caching issue).

  • Julian Seegobin 1 post 71 karma points
    Aug 05, 2016 @ 14:52
    Julian Seegobin
    0

    Hi Dennis & Nathan

    I also had this problem in umbraco and was pointed in this direction.

    Fix worked perfectly thank you.

    Julian

  • David Armitage 173 posts 723 karma points
    Aug 21, 2017 @ 16:39
    David Armitage
    0

    Thanks.

    This also worked for me. The setting was totally missing from the application.config files.

    I added this as instructed.....

     <add alias="analytics" name="Analytics" icon="icon-pulse" sortOrder="8" />
    

    I logged back in and could not see the section in the user maintenance. I checked the Analytics section, logged out and back in and everything is as expected.

    Kind Regards

    David

  • umair 2 posts 72 karma points
    1 week ago
    umair
    0

    Hi, I had installed analytics package but it's not showing on my dashboard. I had checked tree.config and application.config both lines are there.I can't identify any issue.

  • Dennis Aaen 4392 posts 17761 karma points admin hq c-trib
    1 week ago
    Dennis Aaen
    0

    Hi Umair,

    Can you please go in to the user section find your user and see if you have a tick in the Analytics section.

    Let me know if this works for you.

    /Dennis

  • umair 2 posts 72 karma points
    1 week ago
    umair
    0

    Hi Dennis, I have checked in the user section also but there is no analytics checkbox. The only options I could see are Administrators, Writers, Editors, Translators, Sensitive data.

  • Dennis Aaen 4392 posts 17761 karma points admin hq c-trib
    1 week ago
    Dennis Aaen
    0

    Hi Umair,

    Okay I think I know what you are missing here.

    Go to the user section and click on Groups in the right top corner

    enter image description here

    Then click on the group that you want the should have access to the Analytics section

    enter image description here

    Click on the add button and how you can add the Analytics section for the users in the Administrator group.

    enter image description here

    Now the user will have access to the Analytics section

    Hope this helps,

    /Dennis

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