I have followed the install procedures, but am missing the Image Optimizer tab in the Media section so I can't add the API keys.
The only issue I encountered was during the install when I got a message that the App_Data folder didn't have the correct permissions. Once I had sorted that the install completed without an apparent problem.
I have changed the property editor from 'Label' to 'Status' and the Image optimizer tab has been automatically added to the Image media type.
Do you have any suggestions as to what the problem might be?
After the installation proces for the Kraken package has completed, you should be presented with a page that notifies you that the Kraken installation proces has been completed (note, this is not the default Umbraco page, but a package-specific page). When you see this page, all the components for the package should be installed.
The easiest way to fix this problem is to simply uninstall the package, and reinstall the package again. Make sure your website has write permissions to the /config/ folder, as the package also modifies the file /config/dashboard.config file to add the Kraken tab in the Media section.
If you have tried reinstalling the package and you still cannot see the tab, you can verify (and if required modify) the /config/dashboard.config file to add the Kraken tab. Search the file for the media section element and verify that it looks similar to the following:
Missing Image Optimizer tab in Media Section
Hi
I have followed the install procedures, but am missing the Image Optimizer tab in the Media section so I can't add the API keys.
The only issue I encountered was during the install when I got a message that the App_Data folder didn't have the correct permissions. Once I had sorted that the install completed without an apparent problem.
I have changed the property editor from 'Label' to 'Status' and the Image optimizer tab has been automatically added to the Image media type.
Do you have any suggestions as to what the problem might be?
Many thanks
Anne
Hello Anne,
After the installation proces for the Kraken package has completed, you should be presented with a page that notifies you that the Kraken installation proces has been completed (note, this is not the default Umbraco page, but a package-specific page). When you see this page, all the components for the package should be installed.
The easiest way to fix this problem is to simply uninstall the package, and reinstall the package again. Make sure your website has write permissions to the /config/ folder, as the package also modifies the file /config/dashboard.config file to add the Kraken tab in the Media section.
If you have tried reinstalling the package and you still cannot see the tab, you can verify (and if required modify) the /config/dashboard.config file to add the Kraken tab. Search the file for the media section element and verify that it looks similar to the following:
If you still cannot get the package to work, could you let us know which version of Umbraco and which database type/version you are using?
Kind regards,
Wouter
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