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  • Rob Birdwell 6 posts 26 karma points
    Oct 05, 2018 @ 18:48
    Rob Birdwell

    Tips for Troubleshooting Our.Shield

    We're considering this package for a client's site. The backoffice UI seems to work great however when attempting to restrict/limit access to the "umbraco" backoffice to a single IP, other IPs are still allowed in. We're on a dev environment using only HTTP. Two questions:

    • Can you offer any tips for troubleshooting this issue?
    • Are there any known issues running this package for versions of Umbraco > 7.6 - we're running 7.7.9.

    Thank you!

  • Jcr 20 posts 130 karma points
    Nov 11, 2018 @ 13:49

    Hey Rob

    Can you confirm when setting up IP restrictions that the "IP Addresses Access" setting is set to "No access for all IP addresses" and in the listing of exceptions that you have an IP address defined, either as a single IP address or as an IP address range as shown in the attached image.Correct setup of access to backoffice with localhost example IP Address

    As to you second point, to my knowledge, there are no compatibility/known issues to using Shield (the core, and any installed apps) on Umbraco v7.6+ apart from this issue detailed here

    In short, if a new environment is created, and the sort order of the environments are then changed, the apps' will receive the wrong configuration for the targeted environment until an app pool restart has occurred

  • Jcr 20 posts 130 karma points
    Nov 11, 2018 @ 19:22

    Hey Rob (Again)

    I've re-tested Shield's Backoffice access app against a personal website I've written in my spare time (written using umbraco 7.10.4, shield v1.0.6) and I do seem to have an issue when using the default environment (The environment that comes out-of-the-box), however, creating a custom environment and assigning the domains to the newly created environment works as expected.

    To create a custom environment please refer to the documentation here:

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