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  • Brad Richardson 22 posts 42 karma points
    Feb 02, 2011 @ 22:47
    Brad Richardson
    0

    Media Image Not Loading Into Pixlr

    I am confident that I have Pixlr properly installed into my installation of Umbraco. I have it set to pull the Express version and it is using credentials. My credentials are as follows:

    <?xml version="1.0"?>
    <cross-domain-policy>
        <allow-access-from domain="pixlr.com" />
        <site-control permitted-cross-domain-policies="master-only"/>
        <allow-http-request-headers-from domain="pixlr.com" headers="*" secure="true"/>
    </cross-domain-policy>

    When I click on the Open image in external editor, Pixlr comes up fine, starts the loading process, but then sits there, never opening.

    This is a great package and any help would be greatly appreciated.

  • Jan Skovgaard 11257 posts 23497 karma points MVP 7x admin c-trib
    Feb 02, 2011 @ 22:54
    Jan Skovgaard
    0

    Hi Brad

    What version of Umbraco are you using?

    /Jan

  • Brad Richardson 22 posts 42 karma points
    Feb 02, 2011 @ 22:57
    Brad Richardson
    0

    That would have been a good thing to note wouldn't it... I am currently using 4.0.4.2.

  • Bjørn Fridal 274 posts 784 karma points
    Feb 02, 2011 @ 23:06
    Bjørn Fridal
    0

    Hi Brad,

    Have you got the crossdomain.xml file placed in the root of your website?

    Cheers,
    Bjørn Fridal

  • Brad Richardson 22 posts 42 karma points
    Feb 02, 2011 @ 23:18
    Brad Richardson
    0

    I do, and the crossdomain.xml file looks like:

    <?xml version="1.0"?>
    <cross-domain-policy>
        <allow-access-from domain="pixlr.com" />
        <site-control permitted-cross-domain-policies="master-only"/>
        <allow-http-request-headers-from domain="pixlr.com" headers="*" secure="true"/>
    </cross-domain-policy>

  • Bjørn Fridal 274 posts 784 karma points
    Feb 02, 2011 @ 23:22
    Bjørn Fridal
    0

    Is it only with the Express version it doesn't work? Also are you running your Umbraco installation on localhost?

    Cheers

  • Brad Richardson 22 posts 42 karma points
    Feb 02, 2011 @ 23:37
    Brad Richardson
    0

    Both versions will not load the image. The Express version will fill the loading progress bar, but nothing after that. The Full version will not touch it at all.

    The Umbraco installation is running on a public server that sits on my in-house network. I have direct save access to the entire installation.

  • Bjørn Fridal 274 posts 784 karma points
    Feb 02, 2011 @ 23:50
    Bjørn Fridal
    0

    It sounds like Pixlr can't access the image. I have tried this a couple of times and the causes were one of the following:

    1.The crossdomain.xml file was missplaced or corrupted.
    2. The credentials settings was unchecked on the datatype.
    3. The umbraco installation was inaccessible to Pixlr (due to security settings).

    You might try to open up http://pixlr.com/express/ and see if you can load the media via the Open image from URL.

     

  • Brad Richardson 22 posts 42 karma points
    Feb 02, 2011 @ 23:57
    Brad Richardson
    0

    Interesting...using the URL of the image I am trying to edit allows the Pixlr app to load the image. Do I need to alter some of the folder securities to see this pull from the media section of the umbraco installation? Maybe make the Internet Guest Account have write priviledges?

  • Brad Richardson 22 posts 42 karma points
    Feb 03, 2011 @ 00:00
    Brad Richardson
    0

    I forgot to mention that the crossdomain.xml file is in the root folder of the website, so it is not misplaced. I do not have any way of seeing whether or not it is corrupted. The Using Credentials is checked in the Pixlr datatype.

  • Bjørn Fridal 274 posts 784 karma points
    Feb 03, 2011 @ 21:11
    Bjørn Fridal
    0

    Can you see if the URL to the image in the Pixlr window is correct or can you paste the entire URL here?

  • Brad Richardson 22 posts 42 karma points
    Feb 03, 2011 @ 21:27
    Brad Richardson
    0

    Bjorn, Good news my friend! It is working now. I went in last night, restarted the app pool on the server and did a quick restart and everything is working perfectly. Even the saving process is exponentially faster. I am not sure if this means that this thread is closed, but I am no longer having problems.

    Thanks for your fast responses and all of your help. Best wishes!

  • Bjørn Fridal 274 posts 784 karma points
    Feb 03, 2011 @ 21:34
    Bjørn Fridal
    0

    You're very welcome. I am glad to hear you got it working.

    Cheers
    Bjørn

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