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  • Francielle 65 posts 279 karma points
    Aug 18, 2017 @ 18:44
    Francielle
    0

    Image stuck in Processing

    There was an error processing one of my images, now my status is 0/1 Processing and whenever I try to process another image, I get this error:

    Processing Image

    Error when trying to tinify another image

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  • SSA Backend 108 posts 640 karma points
    Aug 18, 2017 @ 20:14
    SSA Backend
    100

    Hi, Francielle! Sounds like if you tinifing very big Image. Please, be more specific, about this problem. What version do you use? Is this a first Image? So now,unfortunatelly, I can suggest you only two ways: you can just reinstall plugin or if you have access to database, you can drop table TinifierState and everything will be OK. (don`t worry about your tinifier history and tinified images. We saved all history in database)

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  • SSA Backend 108 posts 640 karma points
    Sep 04, 2017 @ 11:26
    SSA Backend
    0

    Tinifier V1.2 has been released! You could download package. This issue fixed. Thanks.

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  • Francielle 65 posts 279 karma points
    Sep 04, 2017 @ 11:29
    Francielle
    0

    Thanks, the problem was that the file image was missing and we set to tinify it, then it got stuck. I deleted the TinifierState database and it was fixed.

    I will download the new package to keep everything up to date.

    Thanks.

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