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  • Tarik Es 37 posts 169 karma points
    Oct 24, 2022 @ 06:42
    Tarik Es
    0

    How Does it work?

    uSupport support
    Umbraco 9

    Hi Johannes

    I was wondering how this would work from the comms perspective. I saw your note about building a hub, but currently;

    1. if a client submits a ticket, what happens? Do I receive an email about the ticket?

    2. Where do I respond to that email, via their site's own backoffice?

    Thanks

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  • Johannes Lantz 156 posts 838 karma points c-trib
    Oct 24, 2022 @ 19:40
    Johannes Lantz
    100

    Hi Tarik!

    That's correct! When a client submits a ticket you will receive an email. You will also receive a email if a client comments on the ticket! (And the client will receive one if you decide to comment on a ticket)

    When you respond to a ticket you have 2 button to choose between. Just to save the ticket or save and send email!

    Let me know if you have any other question! :)

    //Johannes

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  • Tarik Es 37 posts 169 karma points
    Oct 25, 2022 @ 10:52
    Tarik Es
    0

    Thanks Johannes - looking forward to seeing the hub coming together.

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