On the Umbraco content tree, in the "Store" node, did you enable customer accounts on the Customer tab?
All sales that are anonymous (meaning the customer did not create an account) do not show up in the back office customer list and do not have a customer account. The checkout/purchase process does not automatically create an account in the Bazaar.
Anonymous sales are tracked in the Merchello Sales back office section, along with customer sales.
Just to recap, in the back office on the content tree, you have turned on customers. Then you created a customer account on the front-end. Then you purchased via the logged on customer. And the customer is not in the customer list on the back office? Or the customer's purchase isn't under the customer in the back office?
From what you are saying, customers are only the ones that create an account. When placing an anonymus order, the customer is not created as a Merchello Customer.
I suppose this is how it is meant to work, right? Is there any possibility to create the customer automatically for each order placed?
Yes, in order to create a sale under a customer, the customer must be authenticated via Umbraco Membership (or custom membership).
Alternatively, you can create a customer object during the checkout process and fill it in programmatically - no problem -- completely able to do that.
Just a heads up -- if you would like your customers to come back to see their account, you will want a way to set and send them their password.
Save customer from order
Hi Guys,
I have set-up the defaul bazar combined install and placed a test order.
I have noticed the details from the order are not saved automatically in the customer section or the members section.
Is there a setting I am missing?
Thank you,
Adrian
Hi Adrian,
On the Umbraco content tree, in the "Store" node, did you enable customer accounts on the Customer tab?
All sales that are anonymous (meaning the customer did not create an account) do not show up in the back office customer list and do not have a customer account. The checkout/purchase process does not automatically create an account in the Bazaar.
Anonymous sales are tracked in the Merchello Sales back office section, along with customer sales.
-Dina
Hi Dina,
I hev previously not checked the customer accounts.
I did that now but I still does not save the customers.
Can it be a permissions issue?
I am using umbraco 7.2.5 and Merchello 1.8.3
Hi Adrian,
Just to make sure the web site is behaving, would you please touch (add a blank line and save) the web.config and see if it works after that?
-Dina
Done.
Same result
Just to recap, in the back office on the content tree, you have turned on customers. Then you created a customer account on the front-end. Then you purchased via the logged on customer. And the customer is not in the customer list on the back office? Or the customer's purchase isn't under the customer in the back office?
1. Turned on customers
2. Did not create an account from the front-end
3. Created a new order
4. Purchase is under sale
5. Customer is not under customers
From what you are saying, customers are only the ones that create an account. When placing an anonymus order, the customer is not created as a Merchello Customer.
I suppose this is how it is meant to work, right? Is there any possibility to create the customer automatically for each order placed?
Thanks,
Adrian
Hi Adrian,
Yes, in order to create a sale under a customer, the customer must be authenticated via Umbraco Membership (or custom membership).
Alternatively, you can create a customer object during the checkout process and fill it in programmatically - no problem -- completely able to do that.
Just a heads up -- if you would like your customers to come back to see their account, you will want a way to set and send them their password.
-Dina
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