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  • Glen Peters 24 posts 115 karma points
    Apr 04, 2017 @ 18:16
    Glen Peters

    URGENT! PayPal Payment - Authorize Only

    I have a live installation of Merchello 2.3.2 on Umbraco 7.5.6 and the client reported that there was a negative balance on an invoice. The client checked PayPal and the correct payment was shown there.

    In Umbraco back office, under the specific invoice's Sale Information section, it showed a proper total for the invoice, but double that total in the "Collected" section, resulting in a negative balance on the invoice. The Sale History section showed the proper payment amount and no double payment. I went into the Payments tab and tried to adjust the balance there but that resulted in a full refund of the correct invoice total. I now want to retake the payment. Under the Sale tab for the invoice, there is an "Authorize only" checkbox but no save button or action button of any kind to process it. How to I retake the amount?

    What is the best approach to resolve this issue. This seems to be a bug, but I am not sure how to track this down.

    Is there a document that is a starting point for a User's Manual for Merchello?

  • Brendan Rice 538 posts 1100 karma points
    Apr 07, 2017 @ 19:50
    Brendan Rice

    Did you get this sorted?

    What do you mean by:

    I now want to retake the payment.

    Could you ask the customer to run through the purchase again until you figure out the issue?

  • Rusty Swayne 1655 posts 4993 karma points c-trib
    Apr 10, 2017 @ 16:03
    Rusty Swayne

    Hi Glen,

    With the PayPal provider there should be no way to manually perform an authorize only transaction. In normal circumstances, once the customer clicks "Pay with PayPal" the PayPal provider internally performs an "Authorize Payment" before redirecting to PayPal. This is to ensure the invoice is saved, the invoice has an invoice number and there is a record to mark paid once the acknowledgement notification from PayPal is received.

    Capturing a payment from the back office is not possible with the current provider since it requires the customer to log in on the PayPal end. Do you know if there is a way to even to this from a back office with PayPal Express ...

    One solution may be to void the PayPal payment and send them an invoice directly through PayPal ... when it's paid, add a cash payment to the invoice with a note explaining what happened.

    I would like to understand how an authorize (only) transaction was duplicated to have the negative balance. The only thing I can think of is the customer redirected to PayPal and never completed the payment on that end to move on to another side ... e.g. abandoned the purchase from the PayPal site. However, this should have only had an authorization for the invoice amount ... not double.

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