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I am having a strange issue for one of my clients where images are throwing a object reference error (within the page where the image should be) in environments which have synced content. As this is perhaps environment related I will describe the configuration below
For the purposes of explaining, there are 4 environments, AUTH, PREPROD, LIVE1 and LIVE2
The normal process in this configuration is the content authors create content and upload media on AUTH. Once published and considered ready to go live, the content authors then log into the PREPROD environment and do a uSync import which updates the shared PREPROD/LIVE1/LIVE2 database and the physical media files are already deployed via the scheduled task.
This process has worked perfectly with no issues until about 2 weeks ago where we were informed of an 'Object reference not set to an instance of an object.' error. This is not a full screen YSOD error, rather the error is written to the page in the place where an image would normally be displayed.
The process followed was:
Initial investigation appears to show that the references created during the uSync import are different on PREPROD/LIVE1/LIVE2 than they are on AUTH. I was under the impression that uSync successfully updated these references as part of the sync/import process.
Can anyone shed any light on what the issue is or provide a fix please?
Many thanks in advance
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