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  • Mike Chadwick 41 posts 182 karma points
    Mar 05, 2020 @ 17:39
    Mike Chadwick
    0

    Publisher - Check Access - 'Unknown'

    Hi Kevin,

    We have deployed the application in production environment. We are having some issues publishing to Production environment. I'm sure its a network related issue as other env (DEV & UAT) are working correctly, however we struggling to debug as the error message we receive when clicking 'CheckAccess' is 'Unknown' rather than Available, Unauthorized, Unreachable, Disabled or ServerError

    I have set the serilog debug to 'Debug' but it doesn't seem to be logging anything useful that might help find the cause.

    Any advice you can give to help debug would be most useful.

    Thanks in advance,

    Mike

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  • Kevin Jump 2342 posts 14889 karma points MVP 8x c-trib
    Mar 05, 2020 @ 18:21
    Kevin Jump
    0

    Hi Mike,

    most of the authentication logging is hidden behind VERBOSE logging messages (because they happen a lot during pushes, etc).

    so in serilog.config

    <add key="serilog:minimum-level:override:uSync.Publisher" value="Verbose" />

    but also alter the restrictToMinimum level setting 

    <add key="serilog:write-to:File.restrictedToMinimumLevel" value="Verbose" />

    then you should see the auth lines being processed.

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  • Kevin Jump 2342 posts 14889 karma points MVP 8x c-trib
    Mar 05, 2020 @ 18:27
    Kevin Jump
    0

    Also, you might want to check this thread, if you are using a load balancer or something that alters the network for production, you might need to set the base url property

    https://our.umbraco.com/packages/developer-tools/usync/usynccomplete/101025-issue-publishing-when-using-https#comment-316893

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