Hi,

Is there anything in the logs (on either server) - Its if it's the reporting step its probably over on the prod server if there is anything.

well im looking at the logs in application insights of azure portal, and i cannot find anything that looks related (on both servers).

i have tried searching "system.exception", "processing Push", "import", and "reporting".

i should mention that repeated attempts to publish results this error to constantly pop at the same step of reporting, sometimes it does publish some of the content.

edit to add info: upon trying to publish content that is already published in prod, the publisher identifies all the elements as they have no parents, and path is incorrect. even though in production they are built as a tree in the content tab. adding screenshots:

hope that info helps narrowing the problem down

Can you see any information when you have your browser developer tool bar open. On the network tab you can see what is being called sometimes it provides with more useful information.

Make sure to open dev tools before you click on the sync.

🤔

Quick standard question : Are any of the servers running load balanced (included are they scaling out on azure when you didn't think they are) ?

Sometimes and not others makes me think its something like servers swapping.

no its not running on load balancer.

i added some information by editing my previous comment. hope it helps 🤔

hey great idea looking at dev tools. maybe this information will be usefull - this is the last payload on the request "PerformAction" in the network tab. adding also the response.

the response is wierd, having this )]} at the begining of it

payload:

{"id":"3aa0cd60-c7e4-4d4a-bc5a-5949cd72f1e9","server":"production","mode":"push","items":[{"name":"MyPost","udi":"umb://document/dd1472aa0f244b3e867b4b60e61c672a","flags":"IncludeDependencies, IncludeViews, IncludeMedia, IncludeMediaFiles, IncludeConfig, PublishedDependencies","change":"NoChange"},{"name":"Vouchers Home Page","udi":"umb://document/18e4f89b9adc4762863867d349a8e5f7","flags":"IncludeDependencies, IncludeViews, IncludeMedia, IncludeMediaFiles, IncludeConfig, PublishedDependencies","change":"NoChange"},{"name":"NewPoBox","udi":"umb://document/49ccc39a127e4b80af0609b3de56cf43","flags":"IncludeDependencies, IncludeViews, IncludeMedia, IncludeMediaFiles, IncludeConfig, PublishedDependencies","change":"NoChange"},{"name":"שירותים","udi":"umb://document/e8f1e88775b14dea9ebbbbae912106d2","flags":"IncludeDependencies, IncludeViews, IncludeMedia, IncludeMediaFiles, IncludeConfig, PublishedDependencies","change":"NoChange"},{"name":"שוברים","udi":"umb://document/9585bd9e302b462b8d023834ab2e1374","flags":"IncludeDependencies, IncludeViews, IncludeMedia, IncludeMediaFiles, IncludeConfig, PublishedDependencies","change":"NoChange"},{"name":"תאי דואר","udi":"umb://document/952937954b97429f8153c120f0d54b98","flags":"IncludeDependencies, IncludeViews, IncludeMedia, IncludeMediaFiles, IncludeConfig, PublishedDependencies","change":"NoChange"},{"name":"ExistingPoBox","udi":"umb://document/259a757b9b5d4afe8cf3c8f16471c7d7","flags":"IncludeDependencies, IncludeViews, IncludeMedia, IncludeMediaFiles, IncludeConfig, PublishedDependencies","change":"NoChange"},{"name":"Vouchers Payment Page","udi":"umb://document/7d3a930c332642a3917f7d9838038343","flags":"IncludeDependencies, IncludeViews, IncludeMedia, IncludeMediaFiles, IncludeConfig, PublishedDependencies","change":"NoChange"}],"actionAlias":"import","stepIndex":8,"handlerFolder":null,"pageNumber":0,"clientId":"2D6LwdEYgYhYuI4YziMpIA","options":{"primaryType":"document","removeOrphans":false,"includeFileHash":true,"includeSystemFileHash":false,"attributes":{"releaseDate":null},"cultures":["he-IL"],"items":[{"id":"1085","name":"MyPost","udi":"umb://document/dd1472aa0f244b3e867b4b60e61c672a","entityType":"document","variants":null,"allVariants":{"en-US":{"name":"English (United States)","published":false},"ar":{"name":"Arabic","published":false},"he-IL":{"name":"Hebrew (Israel)","published":true},"ru":{"name":"Russian","published":false}},"requiresFiles":false,"hasChildren":true,"flags":4538}],"skipReport":false}}

response:

) ] }', {"id":"3aa0cd60-c7e4-4d4a-bc5a-5949cd72f1e9","processComplete":false,"success":false,"message":null,"error":{"message":"Exception of type 'System.Exception ' was thrown.","title":"Error while processing Push - (import/Reporting/0/)","action":"import","stepIndex":8,"stepName":"Reporting","pageNumber":0,"className":null,"method":null,"stackTrace":null},"actions":null,"actionComplete":false,"nextAction":"","nextFolder":null,"stepIndex":0,"nextPage":0,"items":null,"progress":null}

I think the error is happening on the target server

when it reports its results back it loads a file from temporary storage with all the results of previous bits of the process. - quick look at the code it might be that the file is corrupt for some reason, (possible it's a Unicode thing 🤷‍♀️) .

This might be difficult to find depending on your infrastructure, but can you look in the temp folder for the site (if it hasn't been moved using LocalTempStorageLocation it will be umbraco/data/TEMP/usync/receive/)

As the import has failed that folder should have a few GUID based folders in it (health checks do clean them up but not for a few days/hours).

within the folder timestamped for when you have a failure, you should see at least a _actions.config file if you could send that over to us [email protected] - i will take a look and maybe confirm my suspicsions.

I am not now 100% sure its that, but it might be and to be honest even if it did get corrupt i would expect something less generic than' System.Exception, but we will see.

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