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  • Hywel Lewis 37 posts 138 karma points
    Mar 26, 2010 @ 21:46
    Hywel Lewis

    Contact Form Error

    Hi have juse setup a live version of the CWS on my new host which uses Plesk, but for some reason im getting errors on the email a friend and contact form, i have tired with SSL checked and un checked.

    when un checked i get this error

    The SMTP server requires a secure connection or the client was not authenticated. The server response was: SMTP authentication is required.

    and when checked i get this error

    Server does not support secure connections.

    My previous host used plesk and the form worked fine with no errors, is there something i need setup on my hosting package?? or a fix for this issue


    Any advice or help would be appreciated



  • Hywel Lewis 37 posts 138 karma points
    Mar 26, 2010 @ 23:16
    Hywel Lewis

    Problem solved,


     needed to add user details to the webconfig file, ooops :)



  • Warren Buckley 2087 posts 4568 karma points MVP 6x admin hq c-trib
    Mar 27, 2010 @ 10:43
    Warren Buckley

    No problem Hywel. I am glad you fixed it. Yes it is maybe not clear when you install it, but it is outlined in the documentation PDF.


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