Copied to clipboard

Flag this post as spam?

This post will be reported to the moderators as potential spam to be looked at


  • Hywel Lewis 37 posts 138 karma points
    Mar 26, 2010 @ 21:46
    Hywel Lewis
    0

    Contact Form Error

    Hi have juse setup a live version of the CWS on my new host which uses Plesk, but for some reason im getting errors on the email a friend and contact form, i have tired with SSL checked and un checked.

    when un checked i get this error

    The SMTP server requires a secure connection or the client was not authenticated. The server response was: SMTP authentication is required.

    and when checked i get this error

    Server does not support secure connections.

    My previous host used plesk and the form worked fine with no errors, is there something i need setup on my hosting package?? or a fix for this issue

     

    Any advice or help would be appreciated

     

    Cheers 

  • Hywel Lewis 37 posts 138 karma points
    Mar 26, 2010 @ 23:16
    Hywel Lewis
    100

    Problem solved,

     

     needed to add user details to the webconfig file, ooops :)

     

     

  • Warren Buckley 2106 posts 4836 karma points MVP ∞ admin hq c-trib
    Mar 27, 2010 @ 10:43
    Warren Buckley
    0

    No problem Hywel. I am glad you fixed it. Yes it is maybe not clear when you install it, but it is outlined in the documentation PDF.

    Warren

Please Sign in or register to post replies

Write your reply to:

Draft