install does not work from media tab

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Gordon Saxby 1461 posts 1883 karma points

Sep 25, 2010 @ 17:59

0

Install does not work from Media tab

I installed the package and went to the Media Library - the DMU page appears with the "icon" to click in order to install the desktop part. However, when I click on it I get -

The application could not be installed. Try installing it again. If the problem persists, contact the application author.

The website is running on Windows 2008 Server / IIS7, but it does not appear as though the Adobe Air MIME type is present. Do I need to manually add the MIME type, install Adobe AIR to the server, or something else?

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Matt Brailsford 4125 posts 22223 karma points MVP 9x c-trib

Sep 25, 2010 @ 18:37
0
Hi Gordon,

The installer should add the mime type, unless it doesn't have permission to write to the web.config.

You can add this manually though, by adding the following to your web.config:
```
<configuration>
  <system.webServer>
    <staticContent>
      <mimeMap fileExtension=".air" mimeType="application/vnd.adobe.air-application-installer-package+zip" />
    </staticContent>
  </system.webServer>
</configuration>
```
Matt
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Gordon Saxby 1461 posts 1883 karma points

Sep 25, 2010 @ 19:27

0

That worked!

I don't know / understand why the installer did not have permission to update the web.config though?

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Giorgos Grispos 145 posts 179 karma points

Oct 28, 2010 @ 09:31
0
Hello,

Same server same error, just checked the web config and find that.
```
<staticContent>
  <mimeMap fileExtension=".airapplication/vnd.adobe.air-application-installer-package+zip" mimeType="application/vnd.adobe.air-application-installer-package+zip"/>
</staticContent>
```
I just edit the web.config to as you recomended above and everything worked fine for me either.

There is another thing I need to mention, once i edit th eweb config I got my whole back end broke down, it looks like the known client dependency thing, not sure. I managed to AutoExpireClientDependency and as I said everything is fine now . Is this sounds normal to you?

Anyway both packages are great,

Thanks for the great job,
Giorgos
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Matt Brailsford 4125 posts 22223 karma points MVP 9x c-trib

Oct 28, 2010 @ 09:42

1

Hey Giorgos,

That sounds a little weird. Can't say I've come across the ClientDependency issue, but will definatley look in to it.

Glad you were able to get things working though.

Matt

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