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  • Paul de Quant 403 posts 1517 karma points
    Mar 16, 2015 @ 17:04
    Paul de Quant

    User remains permanently locked out


    I've just downloaded the DLL package and while we can lockout the user after x attempts, we can't see a way of resetting the user account to allow them to login again.

    What do we need to do in order to reset the users account?

    Many thanks


  • Steve Temple 59 posts 296 karma points MVP 2x c-trib
    Mar 16, 2015 @ 18:09
    Steve Temple

    They will unlock automatically after a few minutes I think the default is 10 minutes

  • Paul de Quant 403 posts 1517 karma points
    Mar 16, 2015 @ 18:21
    Paul de Quant

    Hi Steve,

    Thanks for getting back to me, we ended up creating a trigger on the table to check if the max attempts were reached and then we disabled the user account. We then added another trigger on the user account to delete the row in the logging table when the user re-enabled their account.



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