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  • Craig100 1072 posts 2359 karma points c-trib
    Nov 15, 2019 @ 13:40

    Missing RTE in Email set up


    Have installed uBooking in a 7.15.3 site. When an Email node it opened there is no RTE available and there's a red error bar. See image below:

    enter image description here

    The site has many other packages installed. Looking at the list of property editor aliases in the Data Types, in addition to the standard RTE with an alias of "Umbraco.TinyMCEv3" and name of "Rich Text Editor" and has all the usual properties, there is another in the list with an alias of "rte" and name of "Rich text editor" and has no properties (i.e. totally blank). I'm wondering if there's a conflict and how to get around it. The extra rte could be something to do with LeBlender. This is an old, upgraded site with lots of content so I need to be a bit careful ;)

    Any advice would be appreciated.


  • Cimplex 111 posts 573 karma points
    Nov 18, 2019 @ 13:57

    Hi Craig, First off, always backup before installing packages etc so that you easily can revert your changes.

    Not quite sure what causing the error, if you're using chrome, go to DevTools then navigate to "Network" can you see whats being sent to "backoffice/UBooking/DataType/GetByName"? Should be a name parameter.

    // Herman

  • Craig100 1072 posts 2359 karma points c-trib
    Dec 10, 2019 @ 21:01

    Hi Herman,

    I tried an install on a pristine test site and it was all ok. However, when installed in the site I'm working on the request for the RTE returns a 404. From the Dev Tools network tab:-

    Request URL:
    Request Method: GET
    Status Code: 404 
    Remote Address:
    Referrer Policy: no-referrer-when-downgrade

    Any advice would be appreciated.

    // Craig

  • Nathan Woulfe 421 posts 1578 karma points MVP 3x c-trib
    Dec 12, 2019 @ 09:12
    Nathan Woulfe

    Try changing the name of one of the rte data types to 'Richtext editor' - the param in the route doesn't match either of the existing data type names.

  • Craig100 1072 posts 2359 karma points c-trib
    Dec 12, 2019 @ 09:52

    Hi Nathan,

    Tried that but didn't make any difference. Just wondering if it's the "Name" of the DateType or the "Name" of the Property Editor the DataType is using. I have two "Rich Text Editor" and "Rich text editor". The latter has a Property editor alias of "rte" and otherwise shows as a blank screen in the DataType editor screen. The former appears to be the "proper" RTE with an Property editor alias of "Umbraco.TinyMCEv3".

  • Craig100 1072 posts 2359 karma points c-trib
    Dec 12, 2019 @ 10:22

    Turns out that creating a DataType with the name "Richtext editor" ended up in the DataType list as "Richtext Editor (1)" !!! Deleted the newly created RTE and changed the name of the existing "Richtext Editor" to "Richtext editor" and it now appears in the uBooking Email Content tab. It's a large site so now will have to check this doesn't have any further unintended consequences.

    Thanks for your help and suggestions.


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