Have you tried to iisreset your website? UCommerce caches that configuration so a restart of website is nessacerry to make the change take effect.

Regards Martin

Hi,

Yes I have tried that. The payment complete messages are coming through from paypal to checkout the orders, it just seems as though the Refund action is not attached to anything. Worst case I'll have to override the response class but I thought that the refunds were supposed to be received automatically.

Thanks

Hi again,

I'm sure that it is supposed to refund when you cancel a order. I will try to see if I can find anything that can explain why it doesn't trigger the cancel payment.

Edit:

Silly question - Before you cancel a payment have you checked that the money has been aquired?

Regards Martin

Hi, my Payments are going straight to Authorised - as its a SALE transaction. The payment status is marked as Completed in PayPal. I click the refind button and then check the IPN history. The message has been sent and below is the slighty edited IPN message.

In this message there are 2 transaction Ids:

&parent_txn_id=1RU528763P9934120
&txn_id=8RL12534U3062102X

The original transaction I was refunding is now the parent transaction: 1RU528763P9934120

mc_gross=-190.00
&invoice=Xxxxxxxx
&protection_eligibility=Ineligible
&item_number1=
&payer_id=xxxxxxxxx
&payment_date=09:16:36 May 15, 2013 PDT
&payment_status=Refunded
&charset=windows-1252
&mc_shipping=0.00
&mc_handling=0.00
&first_name=John
&mc_fee=-6.46
&notify_version=3.7
&reason_code=refund
&custom=
&business=xxxxxxxxx@xxxxx
&mc_handling1=0.00
&verify_sign=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
&[email protected]
&mc_shipping1=0.00
&tax1=0.00
&parent_txn_id=1RU528763P9934120
&txn_id=8RL12534U3062102X
&payment_type=instant
&last_name=Test
&item_name1=Sum
&receiver_email=xxxxxxxxxxxxx@xxxxxxxxxxxx
&payment_fee=
&quantity1=1
&receiver_id=xxxxxxxxxxxxxxx
&mc_gross_1=190.00
&mc_currency=GBP
&residence_country=GB
&test_ipn=1
&transaction_subject=Shopping CartSum
&payment_gross=
&ipn_track_id=6ca97dc55212

And my IIS Log line showing the sucessful hit - obviously the log is an hour out as its on GMT

2013-05-15 16:16:39 173.0.82.126 - - - 109.104.94.188 80 POST /8/63/PaymentProcessor.axd - 200 0 0 - - 1593 - - - - - - - - - - - - 

Hi

It seems fine to me. When you have placed an order what does the Payment Status on the order say (in uCommerce)?

Hi Cathy,

Refunds should be issue from uCommerce rather than PayPal. The idea is to keep order processing in uCommerce so you never have to log into PayPal. The ToCancelled pipeline has the refund task (it needs to be enabled by commenting it in).

The idea is that when an order is moved from new or completed status uCommerce will void or refund depending on what the starting point is.

Hope this helps. 

Hi, ok I see - When I click this for a PayPal Direct Payment - My custom payment provider - the order moves to requires attention. I assume I have to write my own code to handle that. However on a paypal order I get and error below.

Error message

System.InvalidCastException: Unable to cast object of type 'PayPal.Manager.SDKConfigHandler' to type 'System.Xml.XmlNode'.

Seems like a bug in your custom provider. Trying to put an object of type SDKConfigHandler into an XmlNode. 

Hi,

Sorry but I get this error using the built in paypal provider not my custom provider. I havent written the full code for my custom provider yet as the CancelPayment method I have in the class (as per the instructions) never gets fired.

Any further help would be greatly appreciated.

Thanks

Cathy 

HI Cathy,

If you inherited the existing provider you can override the other methods to not do anything to avoid the error until you're ready with the full provider.

The error in question is for the CancelPaymentInternal method.

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