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  • Rob Smith 34 posts 165 karma points
    Nov 29, 2013 @ 14:24
    Rob Smith
    0

    Sagepay Error 5006

    uCommerce Support

    Hi all,

    I am using uCommerce 3.6.5.13233 and Sagepay and am getting the error: (screen shot below)

    HTTP Status Code:         500
HTTP Status Message:     The request was unsuccessful due to an unexpected condition encountered by the server.
Error Code :     5006
Error Description :  Unable to redirect to Vendor's web site. The Vendor failed to provide a RedirectionURL.

    I have set up the payment type in UCommerce and set the

    Umbraco/Ucommerce/Configuration.Payments/Sagepay.config to

    <?xml version="1.0"?>
<sagePayPaymentMethodService
    vendor="XXXXXXXX"
    txType="PAYMENT"
    debug="true"
    testMode="LIVE"
    successUrl="http://silexstaging.hotboxstudios.co.uk/shop/checkout/success.aspx"
    abortUrl="http://silexstaging.hotboxstudios.co.uk/shop/checkout/abort.aspx"
    failureUrl="http://silexstaging.hotboxstudios.co.uk/shop/checkout/failure.aspx"
    notificationURL="(auto)"
/>

    I changed AUTHENTICATE to PAYMENT in the above as they do not have AUTHENTICATE set up on their account so that could be the issue but I don't think so?

    The URL is accessibly via the server - I had to add to the hosts file for that but it is working

    I have added the IP of live.sagepay.com to our firewall to allow traffic through but still get the error:

    If I look in the orders section of UCommerce I can see the order and it says:

    Payment Method Sagepay
Amount 16.88
Payment status Acquired
Transaction ID SecurityKey=3DSXQDNEH2,VPSTxId={1AB6158E-8594-0792-67F4-4E908701C20E},TxAuthNo=871671214
Reference ID Reference-36

    Which sounds to me as though it has gone through just not redirected back to the success page?

    Any ideas?

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  • Lars Horne-Mortensen 40 posts 184 karma points
    Dec 02, 2013 @ 10:23
    Lars Horne-Mortensen
    0

    Hi Rob,

    Can you take a look at the uCommerce log? Maybe there's an error in a pipeline somewhere. It could have something to do with the email service.

    / Lars

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  • Rob Smith 34 posts 165 karma points
    Dec 02, 2013 @ 10:40
    Rob Smith
    0

    I can't see anything at all in the umbracoLog table - is there a separate log for uCommerce somewhere?

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  • Lars Horne-Mortensen 40 posts 184 karma points
    Dec 02, 2013 @ 11:36
    Lars Horne-Mortensen
    100

    In Umbraco from version 6 and up, the log is placed in /App_Data/Logs, you can try to take a look there.

    / Lars

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  • Rob Smith 34 posts 165 karma points
    Dec 02, 2013 @ 12:44
    Rob Smith
    0

    Aha!! Looks like I need to add another IP to the SagePay whitelist.

    UCommerce.Pipelines.PipelineException: Exception occoured while processing pipeline 'UCommerce.Pipelines.Checkout.CheckoutPipeline'. See inner exception for details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it

    I'll update once I've found out whether this has fixed it :)

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  • Rob Smith 34 posts 165 karma points
    Dec 03, 2013 @ 16:23
    Rob Smith
    0

    In case anybody else has this issue it was the email generation after the sale completed that was the issue (the site is behind a firewall and load balancer) so it could not access the external IP from itself.

    I had to add the domain name to the hosts file which pointed to the internal IP it know- simple fix in the end :)

    Hat tip to Lars for pointing me in the right direction

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