I know this may seem starange, but we have had the belowmentioned problem on live environment, and when it was reported to me I thought it was some missunderstanding. So I set up the similar promocode campaign on staging environment and the problem re-appeared.
Have you been getting a bug reports about the following:
We create a promocode campaign, that is set up run until a designated date. If has one promcode with 1000 usages. Then, one day, it randomly stops working in the basket. When you go to uCommerce admin backend, the campaign is there, the timing is right but the promocode is no longer set for the campaign?
So another interesting observation - even though the code "hello" doesn't appear where it used to, I can't add it and it says the code already exists. But if I go though all of the campaign items - it's nowere to be found.
We've done an upgrade so far and right after that the code did appear in the list of Act elements for one of the campaign, so I was unable to debug a problem that was no loger there at some point. Now, the problem reoccured again and the code is no longer there. I will get the uCommerce_VoucherCode table data soon.
We fixed a bug in v6.0.0.14094 which caused promocodes not to appear immediately after they were created. The codes did get created in the database, but due to heavy caching they would only appear after an hour or so depending on cache experiration.
Is the code present when you export the codes to text? (the blue button in the target).
Does the promo trigger when used?
Does the code show up after you reset the cache? I.e. recycle app pool?
Promo code disappears randomly from Campaign Item.
Hi.
I know this may seem starange, but we have had the belowmentioned problem on live environment, and when it was reported to me I thought it was some missunderstanding. So I set up the similar promocode campaign on staging environment and the problem re-appeared.
Have you been getting a bug reports about the following:
We create a promocode campaign, that is set up run until a designated date. If has one promcode with 1000 usages. Then, one day, it randomly stops working in the basket. When you go to uCommerce admin backend, the campaign is there, the timing is right but the promocode is no longer set for the campaign?
Any clues what can cause this?
Regards,
Max
So another interesting observation - even though the code "hello" doesn't appear where it used to, I can't add it and it says the code already exists. But if I go though all of the campaign items - it's nowere to be found.
How does it look like in the uCommerce_VoucherCode table? And how is it linked together with the campaign item?
We've done an upgrade so far and right after that the code did appear in the list of Act elements for one of the campaign, so I was unable to debug a problem that was no loger there at some point. Now, the problem reoccured again and the code is no longer there. I will get the uCommerce_VoucherCode table data soon.
It looks like this:
Hi Max,
We fixed a bug in v6.0.0.14094 which caused promocodes not to appear immediately after they were created. The codes did get created in the database, but due to heavy caching they would only appear after an hour or so depending on cache experiration.
Is the code present when you export the codes to text? (the blue button in the target).
Does the promo trigger when used?
Does the code show up after you reset the cache? I.e. recycle app pool?
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