Copied to clipboard

Flag this post as spam?

This post will be reported to the moderators as potential spam to be looked at


  • seanrock 237 posts 458 karma points
    Jan 12, 2021 @ 13:17
    seanrock
    0

    What action affects and Order status

    Hi

    Just wondering what actions (e.g. finalise etc) trigger a order status change.

    Is there a page in the docs that specifies when the system will change an order's status?

    For example, one customer has said some orders appear as new then "..at some point they are automatically changed to completed.". I think they are mistaking and the order status is updated to 'Completed' when the order is finalised - please correct me if I'm wrong.

    So to pre-empt their next question/request, they don't want orders to be 'Completed' automatically or at least not that status. Maybe 'Paid' or maybe to remain as 'New'. They want to make sure someone sees the order and can respond accordingly. Only after they've satisfied some requirement, manually update the order to 'Completed'.

    Thanks Sean

  • Matt Brailsford 4123 posts 22194 karma points MVP 9x c-trib
    Jan 12, 2021 @ 13:24
    Matt Brailsford
    100

    Hi Sean,

    OTB the only order statuses that are "automatic" in Vendr are the new status and the error status so there is nothing that moves an order to "Completed". These are all managed manually, unless someone writes and event handler to perform this move automatically.

    Matt

  • seanrock 237 posts 458 karma points
    Jan 12, 2021 @ 13:28
    seanrock
    0

    Ah ok that explains it. Thanks Matt.

Please Sign in or register to post replies

Write your reply to:

Draft