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  • Victor Bjørholm 52 posts 174 karma points
    Jan 13, 2021 @ 15:15
    Victor Bjørholm
    0

    Order Confirmation email empty

    Hi Matt (Or whomever might read it) The order Confirmation email that gets sent after a successful transaction is empty. I am not sure why this is, since my custom emails are sending perfectly fine with content.

    Thanks in advance :)

  • Matt Brailsford 3009 posts 15691 karma points MVP 7x c-trib
    Jan 13, 2021 @ 15:18
    Matt Brailsford
    0

    Hi Victor,

    Are you sure your confirmation email template has it's view path set correctly?

    Matt

  • Victor Bjørholm 52 posts 174 karma points
    Jan 14, 2021 @ 08:22
    Victor Bjørholm
    0

    Hi Matt, I am almost certain, for one thing I've never changed it.

    If I do a local build it works, just fine, without any modifications

  • Matt Brailsford 3009 posts 15691 karma points MVP 7x c-trib
    Jan 14, 2021 @ 09:31
    Matt Brailsford
    0

    Hi Victor,

    If it's working locally then I would potentially check file permissions on the server and also check the error log to see if there are any errors rendering the template.

    Matt

  • OtisGotIt 2 posts 71 karma points
    Jan 14, 2021 @ 15:07
  • Victor Bjørholm 52 posts 174 karma points
    Jan 14, 2021 @ 21:37
    Victor Bjørholm
    0

    Hi there, I am not sure if permissions are the issue, since all other mails are sent fine from the server. But will of course take a look anyway.. Otis, I am not sure if our problems are the same. The email gets sent fine, the problem is just that the email received is empty...

  • Victor Bjørholm 52 posts 174 karma points
    Jan 20, 2021 @ 10:23
    Victor Bjørholm
    100

    Hi again, I've fixed it by now :) The problem was that I needed to give some permissions on the staging server that I did not need to set on the live server :)

  • Matt Brailsford 3009 posts 15691 karma points MVP 7x c-trib
    Jan 20, 2021 @ 10:26
    Matt Brailsford
    0

    Hi Victor,

    Ahh, so it was file permissions 👍

    Great you got it working

    Matt

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